Catherine Quiros
San Antonio,TX
Summary
Detail-oriented administrative professional with over 5 years supporting data management and client documentation in dynamic environments. Demonstrates accuracy in data entry, maintaining confidentiality, and adherence to compliance standards. Positioned for roles demanding precision and efficiency, leveraging expertise with CRM systems and Microsoft Excel.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Life Insurance Agent
USAA
08.2026 - Current
- Assisted USAA members with inquiries about life insurance policies, coverage, premiums, and policy details to enhance understanding.
- Provided accurate, timely information to help members navigate available policy options and maximize benefits.
- Deliver professional, empathetic customer service while resolving routine inquiries and escalating complex issues when necessary.
- Delivered professional, empathetic customer service while resolving routine inquiries and escalating complex issues.
Collections Agent
Linebarger Goggan Blair & Sampson
06.2026 - 07.2026
- Managed high-volume collections through effective communication and negotiation techniques.
- Analyzed account data to identify trends and develop targeted collection strategies.
- Utilized debt recovery software to track accounts and streamline collection processes.
- Resolved customer disputes by providing clear information and alternative payment options.
Medicare Customer Service Representative
TTEC
10.2025 - 06.2026
- Resolved inquiries from Medicare members about benefits, enrollment, eligibility, and claims, enhancing member satisfaction
- Maintained and updated member information across multiple systems, ensuring accuracy and accessibility to enhance service delivery
- Ensured compliance with HIPAA and company privacy standards, safeguarding member information
- Documented interactions to support quality assurance processes, contributing to improved member experience
Customer Service Representative
The Connection Contact Center
03.2024 - 10.2025
- Cross-trained in managing customer communications across calls, emails, chats, and texts to enhance service delivery.
- Maintained customer records in CRM and SIP softphone systems, ensuring data accuracy for improved accessibility.
- Documented case notes, account changes, and customer interactions to establish a comprehensive service history for issue resolution.
- Managed high volumes of data while ensuring strict confidentiality of PII to protect customer privacy and comply with regulations
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX04-2027
High School Diploma -
Byron P. Steele High School
Cibolo, TX06-2019
Skills
- Data verification and analysis
- Confidential information handling
- Document management
- CRM systems
- Microsoft Excel and Office
- Process improvement
- Attention to detail
- Time management
Certification
Data Entry Course for Beginners
Data Entry Masterclass
Advanced Data Entry Applications in Microsoft Excel
QuickBooks Online 2024
Bookkeeping Basics
Security Awareness Training
Lean Six Sigma White Belt
Data Entry Masterclass
Advanced Data Entry Applications in Microsoft Excel
QuickBooks Online 2024
Bookkeeping Basics
Security Awareness Training
Lean Six Sigma White Belt
Timeline
Life Insurance Agent
USAA
08.2026 - Current
Collections Agent
Linebarger Goggan Blair & Sampson
06.2026 - 07.2026
Medicare Customer Service Representative
TTEC
10.2025 - 06.2026
Customer Service Representative
The Connection Contact Center
03.2024 - 10.2025
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Byron P. Steele High School