Tvoryeah Duhart
Converse
Summary
Dynamic insurance and sales professional with proven expertise in telesales and customer service, honed at Insurance Supermarket Inc. and other leading firms. Excelled in building relationships and upselling, achieving over 100% of monthly sales targets consistently. Skilled in MS Office and adept at turning inquiries into sales, ensuring client satisfaction and loyalty. Also a Life insurance professional equipped to drive strategic growth and deliver exceptional client solutions. Demonstrates expertise in client relationship management, risk assessment, and policy recommendations. Strong focus on team collaboration and adapting to changing needs. Known for reliability, customer-centric approach, and achieving impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Insurance Supermarket Inc.
06.2022 - 03.2024
- Cold Calling , Inbound calls From Qualifiers , All Telesales about Life Insurance and Final Expenses & Meet
- Company standards as well as monthly goals to qualify for bonus
- Base W-2 , leads were provided
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Final Expense Agent
Senior Life Company
11.2021 - 10.2022
- Telesales on final expense & in person if available
- Leads were purchased by agents
- Mostly done on app on phone or tablet
- Commission only ! Also Educate new clients on potential plans & benefits
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Licensed Advisor
Asurea Insurance Services
10.2020 - 01.2022
- Educate Clients on Their Retirement or help with life insurance if interested
- Mostly via Zoom but some can be in person if better for client
- Telesales as well
- Improved patient care by developing and implementing comprehensive treatment plans tailored to individual needs.
- Demonstrated adaptability in managing a diverse caseload across various age groups, diagnoses, and levels of acuity.
- Facilitated smooth transitions from hospitalization to outpatient care by establishing clear discharge plans tailored to patients'' specific needs.
- Collaborated with external service providers to ensure seamless integration of additional resources into treatment plans when necessary.
Retail Sales Associate
UPS
05.2019 - 03.2020
- Managing the day-to-day operations of location, opening and closing, managing the productivity and providing weekly/ monthly reports to the franchise owner
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Driver
AMAZON FULLFILLMENT CENTERS
11.2017 - 05.2019
- Deliver small sized packages in company cargo van, load & unloading van before we start route check in logs on van help other as needed when route was complete
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Recreation Assistant
CITY OF SAN ANTONIO
06.2014 - 01.2017
- Supervision over kids ages 6-14 & Adults 18+
- Cleaning gym and organizing upon opening & closing time
- Registering customers, Fundraising, in-force rules , and write reports as needed
- Coaching and refereeing whenever necessary
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Education
High school diploma -
Highlands High School
San Antonio, TX07.2014
Skills
- Customer service
- Cash handling
- MS Office
- Excel
- Word
- Retail sales
- Office experience
- Data entry
- Telesales
- Insurance sales
- Insurance verification
- Analysis skills
- Underwriting
- Insurance Policy Sales
- In-depth product knowledge
- Building Relationships
- Client Service
- Upselling strategies
Certification
- Life Insurance License, 07/01/20, 01/31/24, TX, AK, AL, AR, CA, CO, CT, DC, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, UT, VA, VT, WA, WI, WV, WY
- Insurance Producer License
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Timeline
Life Insurance Agent
Insurance Supermarket Inc.
06.2022 - 03.2024
Final Expense Agent
Senior Life Company
11.2021 - 10.2022
Licensed Advisor
Asurea Insurance Services
10.2020 - 01.2022
Retail Sales Associate
UPS
05.2019 - 03.2020
Driver
AMAZON FULLFILLMENT CENTERS
11.2017 - 05.2019
Recreation Assistant
CITY OF SAN ANTONIO
06.2014 - 01.2017
- Life Insurance License, 07/01/20, 01/31/24, TX, AK, AL, AR, CA, CO, CT, DC, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, UT, VA, VT, WA, WI, WV, WY
- Insurance Producer License
High school diploma -
Highlands High School
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