Brian Dunn
Ballard,WV
Summary
Dedicated Insurance Sales Agent adept at managing complex policies and delivering insurance product expertise. Bringing many years of superior insurance industry performance.
Overview
5
5
years of professional experience
Work History
Life Insurance Agent
Self-employeed
Ballard, WV
01.2024 - 05.2024
- Analyzed client portfolios to determine best investment opportunities.;
- Identified areas of improvement within the company's processes and procedures.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Educated clients on various types of life insurance policies available in the market.
- Prepared quotes for prospective customers based on their individual needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Assisted customers in selecting the right life insurance coverage for their needs.
HVAC Technician
Wickline Electrical & HVAC
Pearisburg, VA
02.2023 - 01.2024
Cable Technician
Suddenlink
Beckley, WV
11.2021 - 01.2023
- Developed detailed documentation describing the layout of each cabling network after completion of an installation project.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Responded promptly to emergency situations requiring immediate attention.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Ensured that all installations met industry standards for safety and quality assurance.
- Replaced defective parts or components within a cable system when necessary.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Maintained inventory of supplies needed for future installations and repairs.
Correctional Officer (in Training)
Virginia Division of Corrections
Augusta, VA
02.2020 - 04.2020
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
HVAC Technician
Wickline Electrical & HVAC
Peterstown, WV
01.2019 - 12.2019
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Documented all repair work performed on HVAC units according to company standards.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
Education
High School Diploma -
James Monroe High School
Lindside, WV05-2015
International Business Economics - Business
James Monroe Vocational School
Lindside, WV04-2015
Accounting - Accounting And Business Management
James Monroe Vocational School
Lindside, WV04-2015
Skills
- Building Relationships
- Appointment Scheduling
- Referral management
- Client Service
- Financial Planning
- Team training and development
- Client Education
- Technical Troubleshooting
- Warranty Service
- Duct Sizing and Design
- Equipment Installation
- System Troubleshooting
- Customer-focused
- Device configuration
- Service Calls
- Troubleshooting abilities
- Dispatch Communication
- Customer Service
- Equipment Repairs
- Vehicle Maintenance
- Troubleshooting skills
- OSHA Compliance
- Technical Support
References
References available upon request.
Timeline
Life Insurance Agent
Self-employeed
01.2024 - 05.2024
HVAC Technician
Wickline Electrical & HVAC
02.2023 - 01.2024
Cable Technician
Suddenlink
11.2021 - 01.2023
Correctional Officer (in Training)
Virginia Division of Corrections
02.2020 - 04.2020
HVAC Technician
Wickline Electrical & HVAC
01.2019 - 12.2019
High School Diploma -
James Monroe High School
International Business Economics - Business
James Monroe Vocational School
Accounting - Accounting And Business Management
James Monroe Vocational School
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