Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kayla Raye Buchanan

San Antonio,TX

Summary

Organized and dependable sales candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals using superior customer service skills.

Overview

13
13
years of professional experience

Work History

Life Insurance Agent

PHP Agency Inc.
San Antonio, TX
03.2021 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Lead Bartender

Twin Peaks Restaurants
San Antonio, TX
10.2015 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.

Assistant Store Manager

Dollar General Store
Raleigh, NC
04.2011 - 10.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

San Pedro Valley High School
Benson, AZ
05.2011

Skills

  • New Agent Training
  • Financial Needs Assessment
  • Policy Renewals
  • Claims Information Gathering
  • New Product Information
  • Professional Relationships
  • Client Prospecting
  • Building Relationships
  • Customer Needs Assessments

Timeline

Life Insurance Agent

PHP Agency Inc.
03.2021 - Current

Lead Bartender

Twin Peaks Restaurants
10.2015 - Current

Assistant Store Manager

Dollar General Store
04.2011 - 10.2015

High School Diploma -

San Pedro Valley High School

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Kayla Raye Buchanan