Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTonya Wells

BALCH SPRINGS

Summary

Registered multi-talented Dental Assistant with eighteen years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort with minimal supervision. As well as an Insightful Insurance Sales Agent bringing two years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.

Overview

18
18
years of professional experience

Work History

Life Insurance Agent

PRIMERICA FINANCIAL SERVICES LIMITED
08.2023 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Maintained high standards of customer service by building relationships with clients.

Lead Pediatric Dental Assistant

Sunnyvale Kids Pediatric Dentistry
12.2021 - Current
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Assisted dentist with completing procedures.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Created and scheduled appointments.

Dental Assistant

Grin Pediatric Dentistry
05.2021 - 10.2021
  • Patient educator
  • Coronal polishing ability
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Pit and Fissure placement capabilities
  • Computer charting (Mac Practice)
  • Chat communications (Slack)
  • Dental assisting talent
  • Proficient in impression taking, production of night/sports guards, etc
  • Educate patients in preventive dental care, causes and treatment of dental problems and oral healthcare services
  • Accurately collect and record patient medical and dental histories
  • Recommend products and devices for patient’s home care
  • Obtain dental x-rays using digital methods
  • Monitor patient while on nitrous
  • Expertly manage difficult or emotional patient situations and respond promptly to patient’s needs
  • Follow dentist directions when administering anesthetics and other desensitizing agents
  • Review status of waiting room on a routine basis to ensure that patients were being seen in a timely manner.

Customer Service Representative

Sitel Group
10.2020 - 04.2021
  • Help customers with open enrollment of healthcare benefits
  • Add/delete benefit options to update customer’s preferences
  • (Call center) taking inbound calls
  • Navigate through multiple computer software
  • Accurately record customer’s information
  • Smile Guide

Customer Service Representative

Smile Direct Club
10.2019 - 07.2020
  • Provided great, while informing customers on why Smile Direct Club's clear/night time aligners are more affordable than any other comparable brands on the market
  • Built rapport with customer
  • Produced customer’s teeth scan using the Itero
  • Recorded patient’s health/medical history
  • Submitted oral scan and photos to orthodontist.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Laid out dental instruments and equipment before procedures.
  • Assisted dentist with completing procedures.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

Pediatric Dental Assistant

Children’s Dentistry of North Dallas
02.2015 - 06.2019
  • Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment
  • Escorted patients to exam rooms
  • Followed dentists’ directions when administering anesthetics and desensitizing agents
  • Obtained dental x-rays using traditional and digital methods
  • Passed instruments, suctioned fluids and mixed materials for impressions
  • Produced opposing models, study casts, and impressions
  • Took patient's blood pressure, pulse, and temperature and recorded measurements in patient’s charts
  • Positioned patients for treatment and prepared necessary equipment for procedures
  • Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
  • Effectively operated x-ray machines and developed x-rays
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies
  • Consistently ensured the functioning and sterilization of equipment being used
  • Accurately collected and recorded patient medical and dental histories
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.

Pediatric Dental Assistant

Children's Dental Care
10.2007 - 02.2015
  • Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment
  • Escorted patients to exam rooms
  • Followed dentist directions when administering anesthetics and desensitizing agents
  • Obtained dental x-rays using traditional and digital methods
  • Passed instruments, suctioned fluids and mixed materials for impressions
  • Produced opposing models, study casts, and impressions
  • Took patient's blood pressure, pulse, and temperature then recorded measurements in patient’s charts
  • Positioned patients for treatment and prepared necessary equipment for procedures
  • Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
  • Effectively operated x-ray machines and developed x-rays
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies
  • Consistently ensured the functioning and sterilization of equipment being used
  • Accurately collected and recorded patient medical and dental histories
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
  • Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
  • Expertly managed difficult or emotional patient situations and responded promptly to patient needs
  • Polished and applied sealants and fluorides
  • Delivered preoperative and postoperative care
  • Monitored patients while on nitrous
  • Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
  • Routinely completed inventory, supply orders and restocked supplies
  • Recommended products and devices for patient’s home care.

Education

Dental Assisting - Dental Assisting

ATI Career Training Center
10.2007

High School Diploma -

High School For Health Professions
08.1995

High School Diploma -

Education And Social Services Magnet
08.1995

Skills

  • Chairside Assisting
  • Infection Control Training
  • Skilled in patient settings
  • Sealants (SE)
  • Study model pour and trim
  • Pedo and prophylaxis expertise
  • Restoration skilled
  • Application and removal of space maintainers
  • Cleaning of Non-digital x-ray processor
  • Computer charting (Dentrix Software)
  • HIPAA
  • Experience in oral and IV sedation
  • Pulpotomies/Porcelain ceramic and Stainless Steel crowns
  • Topical fluoride (TF) application
  • Teams and Slack communication apps
  • Outlook, Excel, Microsoft Word
  • MacPractice, Sharepoint, Adobe meetings
  • Exam Room Setups
  • Disinfecting Rooms and Equipment
  • Taking X-Rays
  • Dentrix Proficiency
  • Oral Health Assessments
  • Inventory Management
  • Taking Medical and Dental Histories
  • Supply Ordering
  • Appointment Setting
  • Building relationships
  • Client service
  • Insurance policy sales
  • Client account management
  • Prospecting clients
  • Needs assessment
  • Negotiation tactics
  • Lead prospecting
  • Team training and development
  • Client retention
  • Continuing education
  • Referral management
  • Policy customization
  • New agent training
  • Marketing initiatives
  • Client education
  • Upselling strategies
  • CRM software

Timeline

Life Insurance Agent

PRIMERICA FINANCIAL SERVICES LIMITED
08.2023 - Current

Lead Pediatric Dental Assistant

Sunnyvale Kids Pediatric Dentistry
12.2021 - Current

Dental Assistant

Grin Pediatric Dentistry
05.2021 - 10.2021

Customer Service Representative

Sitel Group
10.2020 - 04.2021

Customer Service Representative

Smile Direct Club
10.2019 - 07.2020

Pediatric Dental Assistant

Children’s Dentistry of North Dallas
02.2015 - 06.2019

Pediatric Dental Assistant

Children's Dental Care
10.2007 - 02.2015

High School Diploma -

High School For Health Professions

High School Diploma -

Education And Social Services Magnet

Dental Assisting - Dental Assisting

ATI Career Training Center

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LaTonya Wells