Heather Balderas
Dalton,GA
Summary
Results-driven professional with a passion for continuous learning and innovation. I excel at delivering high-impact solutions by leveraging strong analytical and creative thinking. I thrive in fast-paced environments, adapting quickly to new challenges and consistently delivering exceptional service that drives positive outcomes. Known for a strong work ethic and exceptional interpersonal skills, I am committed to achieving company goals and fostering team success.With a proactive approach and a commitment to continuous improvement, I am dedicated to providing every customer, client ,etc with a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Life Insurance Agent
American Income life
Atlanta, GA
06.2025 - Current
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Identified areas of improvement within the company's processes and procedures.
- Evaluated current financial situation of clients before recommending any policy changes.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Performed administrative tasks such as filing paperwork or updating databases.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Educated clients on various types of life insurance policies available in the market.
- Prepared quotes for prospective customers based on their individual needs.
- Utilized CRM software to manage client data and sales activities efficiently.
Line Cook
Hardees
12.2023 - Current
- Ensured order accuracy by meticulously verifying each request before serving to maintain customer satisfaction.
- Demonstrated extensive menu knowledge to assist customers in making informed dining choices.
- Operated the grill efficiently to prepare high-quality meals while adhering to safety standards.
- Executed food preparation tasks with precision to guarantee freshness and presentation of dishes.
- Maintained impeccable kitchen sanitation practices to promote a safe and hygienic cooking environment.
- Collaborated effectively with team members to streamline operations and enhance overall dining experiences.
Cashier
Circlek
06.2023 - 12.2023
- Processed cash transactions accurately and efficiently to ensure financial integrity.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated sales transactions by providing product information and assisting customers in their purchases.
- Managed inventory levels effectively to optimize stock availability and minimize waste.
- Created eye-catching promotional displays to enhance product visibility and attract customer attention.
Auditor
Southern logistics
09.2021 - 06.2023
- Evaluated potential risks to implement effective mitigation strategies within the organization.
- Prepared detailed audit reports that highlighted discrepancies and recommended corrective actions.
- Reviewed compliance standards to ensure adherence to regulatory requirements and organizational policies.
- Established robust internal controls to enhance operational efficiency and safeguard company assets.
Security officer
W.A.I security
02.2018 - 10.2022
- Implemented access control measures to ensure the safety and security of the premises.
- Managed crowd dynamics effectively to maintain order and enhance visitor experience during events.
- Executed patrol procedures to monitor premises, identify potential risks, and deter unlawful activities.
- Responded swiftly to emergency situations, coordinating with relevant teams to ensure safety and effective resolution.
- Documented incidents meticulously to provide accurate records for future reference and analysis.
- Monitored surveillance feeds diligently to detect suspicious activities and ensure prompt intervention when necessary.
Solar panel repairer
Q cells
04.2019 - 09.2021
- Ensured safety compliance by implementing rigorous protocols and standards across all operations.
- Replaced components efficiently to maintain optimal functionality of equipment and systems.
- Conducted maintenance checks to assess equipment performance and ensure reliable operations.
Assistant manager
Dollar tree
03.2019 - 04.2020
- Facilitated staff training sessions to enhance skills and improve overall team performance.
- Directed team leadership initiatives to foster collaboration and achieve organizational goals.
- Delivered exceptional customer service to ensure satisfaction and build lasting relationships.
- Forecasted sales trends to inform inventory decisions and optimize product availability.
- Managed inventory levels to reduce excess stock and minimize waste while meeting demand.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
Floater
Kroger
07.2011 - 08.2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Managed product stocking to ensure optimal presentation and availability of merchandise on the sales floor.
- Executed routine store maintenance tasks to maintain a clean and organized shopping environment for customers.
- Collaborated with team members to enhance productivity and improve overall store performance through effective communication.
- Oversaw inventory management by tracking stock levels and assisting in the replenishment of products as needed.
- Operated the cash register accurately while processing customer transactions and balancing the till at the end of shifts.
Head cook and cashier
Aunt m's
09.2009 - 06.2011
- Managed cash handling procedures to ensure accurate transactions and financial accountability.
- Prepared a variety of food items adhering to safety and quality standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Oversaw inventory control measures to maintain optimal stock levels and minimize waste.
Education
Medical assistant - Medical assistant
Genesis Career College-Lebanon
LebanonSkills
- Chef
- Frying
- Leading
- Line Cook
- Management
- Sauteing
- Security
- Office administration
- Scheduling appointments
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Customer service
- Confidentiality
- Inter-office communications
- Organization
- Business correspondence
- Multi-line phone systems
- File management
- Reception functions
- File systems management
- Mail distribution
- Prioritization and time management
- Information archiving
- Office supply inventory
- Vendor relations skills
- Office correspondence
- Phone reception
- Proofreading expertise
- Report generation
- Calendar management
- Contract administration
- Travel arrangements
- Supply restocking
- Supply ordering
- Customer relationship management
- Data entry
- CRM software
- Policy compliance
- Client assessment
- Financial analysis
- Team collaboration
- Needs assessment
- Goal-oriented mindset
- Health insurance
- Policy sales
- Customer engagement
- Customer referrals
- Insurance practices
- Presentation skills
- Policy renewals
- Team leadership
- Goal setting
- Customer follow-up
- Sell policies
- Self motivation
- Problem-solving abilities
- Conflict resolution
- Inventory management
- Visual merchandising
- Cash handling
- Employee training
- Safety compliance
- Transaction processing
- Store operations
- Upselling and cross selling
- Staff management
- Mentoring and coaching
- Inventory control
- Retail operations
- Customer service and engagement
- Stock management
- Assignment delegation
- Department oversight
- Customer experience
- Inventory counting
- Issue resolution
- Customer service management
- Goals and performance
- Process improvements
- Staff supervision
- Operations oversight
- Incident reports
- Store opening and closing
- POS systems operations
- Display setup
- Order accuracy
- Compliance monitoring
- Warehouse safety
- Barcode scanning
- Stock rotation
- Receiving procedures
- Shipping coordination
- Pallet jack operation
- Order picking
- Loading and unloading
- US Driver's license
- Safety procedures
- Freight coordination
- Shipping documentation
- Task prioritization
- Labeling accuracy
- Workflow optimization
- Punctual and reliable
- Packing and crating
- Quality assurance testing
- Shipment tracking
- Shipping and receiving tracking
- Merchandise staging
- Pallet jack use
- Hazardous materials handling
- Vendor coordination
- Inventory software
- Self-motivated and independent
- Warehouse layout understanding
- Inspection and quality control
- Organization and prioritization
- Loading dock management
- Shipping and receiving
- Heavy lifting
- Delivery scheduling
- Order checking
- Audit reporting
- Data analysis
- Staff training
- Balance sheets
- Profits and losses tracking
- Regulatory filings
- Ethical standards
- Deficiency documentation
- Decision-making
- Ethical judgment
- Audit coordination
- Critical thinking
- Audit programs and processes
- Organizational skills
Timeline
Life Insurance Agent
American Income life
06.2025 - Current
Line Cook
Hardees
12.2023 - Current
Cashier
Circlek
06.2023 - 12.2023
Auditor
Southern logistics
09.2021 - 06.2023
Solar panel repairer
Q cells
04.2019 - 09.2021
Assistant manager
Dollar tree
03.2019 - 04.2020
Security officer
W.A.I security
02.2018 - 10.2022
Floater
Kroger
07.2011 - 08.2016
Head cook and cashier
Aunt m's
09.2009 - 06.2011
Medical assistant - Medical assistant
Genesis Career College-Lebanon