Catherine Quiroz
San Antonio
Summary
Dynamic professional with a proven track record at UNITED FASHIONS OF TEXAS, excelling in customer relations and conflict resolution. Adept at driving productivity and maintaining inventory accuracy, I leverage strategic thinking and effective scheduling to enhance operational efficiency and deliver exceptional service experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
UNITED FASHIONS OF TEXAS
San Antonio
07.2021 - 08.2023
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Worked closely with customers to understand their needs and resolve diverse issues.
- Handled responsibilities successfully in the manager's absence.
- Assisted team in managing daily store operations and staff scheduling.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Cosmetologist
GREAT CLIPS SALON
San Antonio
06.2021 - 08.2021
- Met with new clients and provided successful hair consultations detailing expectations for color, style, and cut.
- Backed up the reception desk by answering phones, scheduling appointments, and processing payments.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Collected payment from customers, and scheduled the next appointments.
- Maintained a clean and organized workstation to ensure a safe environment for clients.
Education
High School Diploma -
John F. Kennedy
San Antonio, TX06-2021
Skills
- Product and service knowledge
- Goal setting
- Customer relations
- Time management
- Customer rapport
- Customer service
- Conflict resolution
- Scheduling coordination
- Schedule oversight
- Strategic thinking
- Money handling
- Reporting and documenting
Certification
- Texas Cosmetology license 06/16/2021
Timeline
Assistant Manager
UNITED FASHIONS OF TEXAS
07.2021 - 08.2023
Cosmetologist
GREAT CLIPS SALON
06.2021 - 08.2021
High School Diploma -
John F. Kennedy
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