Catherine Ramos

• Managed store operations and team, driving store sales and achieving daily goals, checking shipment in 3 times every week, weekly returns and operations, counting all devices in store once weekly, finding solutions to customers' issues, customer service and building relationships, training/coaching new team members, learning the new systems and devices,motivating the team, analyzing sales and how to better improve performances,check store and team's numbers, problem solving and assisting the customer in whatever way I'm able to.
• Led team to achieve sales goals (125% to goal) through effective training and performance management.
• Oversaw daily operations, ensuring compliance with company policies and industry standards.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

• Completed 2 week online training in customer care; sold devices, accessories, and phone lines while building relationships with customers and assisting with product orders and issue resolution.
• Developed and executed sales strategies to increase market share for mobile devices.
• Analyzed customer data to identify trends, enhancing targeted marketing efforts and improving client outreach.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Taking guest payments, running food, clearing tables, providing food and drink recommendations, ensure that all of the guest food is correct, Recorded customer orders accurately, greeting guests and introducing myself, engaged with customers while taking orders, fostering a welcoming atmosphere and enhancing the business's image.
• Delivered exceptional customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to optimize order accuracy and presentation.
• Work on 3 or more tables at the same time

• Suggested and prepared promotional dishes according to ingredient availability and customer preferences, prepared and made appetizers, salads, and soups for guests, restocking ingredients and sauces, Using hot equipment to cook and heat up food, Assisted over 30 customers with placing their food orders at the counter., Responding appropriately to customer complaints, and learning the full menu.
• Trained and mentored new staff on service protocols and menu offerings.
• Managed customer orders and ensured timely delivery of food and beverages.

• Answered phones promptly to record and confirm reservations, checked the tablet for any reservations made online, greeted incoming guests to escort to the assigned dining area and present menus, bussed and wiped down tables, helped 3 staff members with their tables always, took to-go orders and packed orders, and took beverage orders and served drinks during peak mealtime.

• Followed over 15 recipes and customer requests to prepare meals, documented and entered special orders for event catering and party trays, assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate, organized ingredients and restocked supplies to prepare for busy periods, responded to customer questions regarding product availability, processed cash and credit card payments, and maintained safe food handling practices to prevent spread
• Coordinated order preparation and packaging to ensure timely delivery for takeout customers.
• Streamlined communication between kitchen staff and front-of-house team to enhance service efficiency.

• Escorted 30 or more guests to their tables and welcomed them with a smile.
• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservation system to optimize seating arrangements and reduce wait times.
• Coordinated with kitchen and service staff to streamline guest flow and enhance service efficiency.

I'm working towards joining the Ultrasound technician program at NOVA