Open To Work
Catherine Ratley
Hutchinson,USA
Work Preference
Summary
Results-driven Office Assistant with extensive experience in optimizing administrative processes and ensuring tax compliance. Skilled in managing client communications, enhancing service quality, and driving team efficiency through meticulous record-keeping and effective problem resolution.
Overview
27
27
years of professional experience
Work History
Co-Owner / Operator
Self-Employed TNT Mowing Lawn Care
Hutchinson, Kansas
06.2015 - 04.2026
- Generated and sent client invoices, and followed up on outstanding accounts receivable.
- Collaborated with accountant to manage quarterly and annual tax obligations.
- Managed client communications by responding to emails, screening calls, and addressing inquiries.
- Resolved customer complaints and maintained an accurate customer database to enhance service quality.
- Logged receipts and categorized daily expenditures to support tax compliance and budgeting.
Laundry Coordinator
Wesley Towers
Hutchinson, Ks
03.2012 - 06.2015
- Coordinated daily laundry operations and supervised team of attendants, ensuring timely completion of assigned tasks.
- Delegated daily tasks to ensure all shifts were adequately covered by attendants and all resident laundry deadlines were consistently met.
- Trained inexperienced staff in machine operation and safety procedures, enhancing overall department capability.
- Monitored department budget and managed orders with approved vendors to maintain consistent supply levels.
- Conducted regular physical inventories of laundry supplies, chemicals, and linens.
Medical Records Clerk / Coordinator
Correctional Healthcare Management
Colorado Springs, Co
09.2009 - 03.2012
- Entered patient data, medication history, and test results into electronic health record (EHR) system to ensure accurate and accessible patient information.
- Processed and fulfilled medical record requests from third-party agencies, legal representatives, and insurance companies, adhering to HIPAA guidelines for confidentiality and compliance.
- Reviewed charts and documents for completeness, resolving any discrepancies or missing information with clinical staff.
- Enforced patient confidentiality protocols to protect sensitive medical information, contributing to patient trust and regulatory compliance.
Administrative School Secretary
USD 308 / Hutchinson High School
Hutchinson, Ks
07.1999 - 08.2009
- Managed complex calendar for principal, coordinating meetings and school events to ensure effective scheduling.
- Oversaw attendance tracking, student enrollments, and withdrawals while maintaining accurate records in district database.
- Mediated between teachers, parents, and administrative staff to resolve daily inquiries and handle emergency situations.
- Greeted parents, students, and visitors as first point of contact, fostering a welcoming and professional environment.
Education
High School -
Hutchinson High School
Hutchinson, KS05-1984
Skills
- Tax compliance and management
- Invoicing and budgeting
- Operational efficiency
- Logging and categorizing
Timeline
Co-Owner / Operator
Self-Employed TNT Mowing Lawn Care
06.2015 - 04.2026
Laundry Coordinator
Wesley Towers
03.2012 - 06.2015
Medical Records Clerk / Coordinator
Correctional Healthcare Management
09.2009 - 03.2012
Administrative School Secretary
USD 308 / Hutchinson High School
07.1999 - 08.2009
High School -
Hutchinson High School