Jocelyn Heyward

• Owned and managed a full service event planning and rental business specializing in weddings, private parties, bridal and baby showers, corporate events, and other special occasions.

• Consulted with clients to understand their event vision, needs, budgets, and timelines while providing customized event and rental solutions.

• Managed a large inventory of event rental equipment and décor, including tables, chairs, linens, marquees, props, and specialty event items.

• Coordinated event logistics from initial planning through setup, execution, breakdown, and equipment return.

• Scheduled and managed a team of six employees responsible for deliveries, installations, event setup, and on site execution.

• Developed delivery schedules and coordinated transportation to ensure rental items and event equipment arrived safely and on time.

• Oversaw the setup and breakdown of events while ensuring quality, accuracy, and client satisfaction.

• Managed inventory, tracked equipment availability, and maintained the organization and condition of rental items.

• Prepared client quotes, managed bookings and rental agreements, processed payments, and maintained customer relationships.

• Coordinated with vendors, venues, and clients to ensure seamless event execution and resolve last minute issues.

• Provided exceptional customer service while managing multiple events, deadlines, and operational priorities simultaneously.

• Managed event planning for diverse gatherings and celebrations.
• Coordinated logistics for equipment rentals and delivery schedules.
• Oversaw customer service to ensure client satisfaction and support.

• Verified, computed, posted, and recorded accounts payable data daily to ensure accurate financial reporting.
• Verified, computed, posted and recorded accounts payable data daily.
• Handled high-volume invoice processing with minimal supervision.
• Ensured compliance with internal policies and procedures related to accounts payable functions.
• Managed comprehensive invoice processing for South Carolina, facilitating timely payments and vendor relations.
• Accurately manage accounts payable records.
• Oversaw the processing of weekly AP and contractor checks.
• Managed fuel bill payments for all associates in NC & SC.
• Managed Tax and Title payments for NC & SC employees.
• Managed distribution of fuel cards to employees across NC & SC.
• Ensured accuracy of all records in the WEX system.
• Coded invoices to maintain organized and accurate records.
• Matched orders with invoices and recorded required information.
• Organized and file accounts payable related documents.
• Organized and file accounts payable related documents.
• Executed various additional tasks to support team operations.
• Handled high-volume invoice processing independently, maintaining accuracy and efficiency under pressure.
• Handled all supply order approvals, distributions, and management for SC & NC locations.
• Matched orders with invoices and recorded required information.

• Ensured accurate billing of invoices according to Purchase Order terms and conditions.
• Managed automated systems to review and process invoices for payment.
• Collaborated with BU Operating Group Requisitioner, Supply Chain Buyers, and Vendors to resolve PO issues.
• Contributed to unexpected projects by providing assistance and resources.
• Assisted vendors by providing reconciliation support for labor and equipment charges within billing systems.
• Acted as key point of contact for departmental customer inquiries.
• Resolved PO issues through collaboration with BU Operating Group Requisitioner, Supply Chain Buyers, and Vendors, ensuring timely payment processing.
• Collaborated with team members to identify areas of improvement in customer service processes.
• Analyzed key performance indicators to identify effective strategies.
• Analyzed industry trends and provided reports that informed management's business planning.
• Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.

• Executed regular audit tasks to ensure compliance with financial regulations.
• Oversaw and assessed service quality consistently.
• Monitored and evaluated service quality to maintain high standards.
• Entered data into the database to maintain accurate records. into database.
• Updated financial records through precise ledger entries.
• Reviewed and approved payroll advance requests to ensure timely employee payments.
• Entered data into database.
• Ensured confidentiality of sensitive information to safeguard organizational value.
• Ensures confidentiality of sensitive information to safeguard organizational value.

• Managed payroll processing for hourly and monthly employees across multiple states using PeopleSoft North American Payroll 8.0 & 9.0.
• Supervised a team of 8 to 10 payroll associates to ensure effective collaboration and task completion.
• Managed leave allocation process for payroll staff to ensure compliance with policies and adequate coverage.
• Trained and coached new team members individually.
• Entered associates' direct deposit information, garnishment orders, relocation payments, manual timesheets, adjustments, special pay, and uniform deductions.
• Addressed payroll queries from associates and management utilizing the Remedy Issue tracking system.
• Conducted research and reissued checks for abandoned properties following state regulations.
• Processed refunds for ESPP withholding following termination.
• Delivered business results by adhering to service level agreements.
• Integrated Kronos files within PeopleSoft platform.
• Managed the disbursement of payments related to Serp and stocks.
• Transmitted POS pay file to bank for processing.
• Produced bonus and special checks weekly for disbursement.
• Submitted the direct deposit file to the bank after each check run.
• Uploaded garnishment ACH file to the payroll system for processing.
• Managed resolution of ACH returns from bank to maintain payroll accuracy.
• Performed audits and balanced payroll input to ensure correctness.
• Reconciled payroll register with direct deposit file after each check run.
• Processed stop payment via the banking system.

• Coordinated weekly payments for entertainment vendors, ensuring timely processing and maintaining vendor relationships.
• Coordinated weekly check runs for corporate expenses.
• Coordinated payment processes for international branches using the Travel-Ex system.
• Complied and sorted documents, such as invoices and checks, substantiating business transactions.
• Processed ACH transactions for employee reimbursements and vendor payments, contributing to accurate and efficient financial operations.
• Joined Corporate AP Department at the request of Upper Management to support financial operations.
• Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records.
• Prepared 1099 documents at the end of the calendar year.
• Facilitated communication by issuing detailed instructions to two team members to ensure understanding.