Catherine Reyes
547 E 183 St, Apt 1E Bronx
Summary
5+ years of expertise in customer service, problem-solving, and organizational skills. I have an understanding and compliance of HIPPA regulations. I am experienced in inputting patient information into ECW database. Fluent in written and oral spanish. I am looking forward to progressing in the healthcare field, as well as strengthening my core skills.
Overview
4
4
years of professional experience
Work History
Community Navigator, Core Coordinator
Essen Medical
03.2023 - 07.2023
- Went from door to door speaking to Patients about their needs and offering support
- Assist in enrolling patients into medical support services
- Call schedule and confirm patient appointments
- Assist in busy medical office
- Provide care coordination services to members with chronic health conditions
- Scanned copied and filed documents
- Used Excel amongst other office related programs
Front Desk Associate, Maintenance
Blink Fitness
06.2022 - 03.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Processed payments accurately while adhering to company policies and procedures.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Sales Associate, Cashier, Stock Runner
Footlocker
03.2021 - 06.2021
- Efficiently worked in the fast paced environment
- Trusted and relied on for a variety of positions
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Mentor/ Volunteer
Hayden Summer Bridge Program
06.2019 - 07.2019
- Worked with young adults to help them accommodate to high school life through classes, activities, and personal help
- Successful in my leadership role while maintaining kind and helpful demeanor
- Assisted program coordinators in refining mentorship program for increased participant satisfaction and personal growth.
Education
Bachelors in Psychology -
Fordham University
NY, 1045801.2026
High School Diploma -
The Bronx Center For Science and Mathematics
The Bronx, NY06.2021
Skills
- Medical Technology
- Data Entry
- HIPPA and Confidentiality Compliance
- Team Player
- Creative
- Fast learner
- Willing to ask for help
- Always looking to improve
- Strong problem solving and communication skills
Volunteer And Service
- Hayden Summer Bridge Program
- Mini Meds
- Music club
References
- Hans Desnoyers, Supervisor at Essen Medical
- Noel Gonzalez, Manager at Blink
- Laura Barker, director of Hayden
Timeline
Community Navigator, Core Coordinator
Essen Medical
03.2023 - 07.2023
Front Desk Associate, Maintenance
Blink Fitness
06.2022 - 03.2023
Sales Associate, Cashier, Stock Runner
Footlocker
03.2021 - 06.2021
Mentor/ Volunteer
Hayden Summer Bridge Program
06.2019 - 07.2019
Bachelors in Psychology -
Fordham University
High School Diploma -
The Bronx Center For Science and Mathematics
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