Dynamic sales associate with proven expertise in customer service and relationship building. Recognized for enhancing customer experiences and driving sales through effective teamwork and upselling techniques. Reliable and punctual, adept at cash handling and problem-solving, consistently achieving high customer satisfaction levels.
Hi, I’m
Catherine Reynolds
Missoula,MT
Summary
Overview
6
years of professional experience
Work History
Express Personnel
Sales Associate -Farm Produce Sales
06.2024 - 08.2025
Job overview
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
- Maintained product displays, optimizing visual merchandising to drive sales.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Easter Seals
Kitchen Staff Member
02.2024 - 06.2024
Job overview
- Assisted in food preparation and cooking processes to ensure timely meal service.
- Maintained cleanliness and organization of kitchen areas following health and safety guidelines.
- Operated kitchen equipment, including ovens, grills, and mixers, adhering to operational standards.
- Learned new cooking techniques and recipes to enhance meal offerings for clients.
- Trained new staff on kitchen protocols and safety procedures to improve team efficiency.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Bob Wards
Sales Associate- Footwear
10.2021 - 01.2022
Job overview
- Assisted customers in selecting products, enhancing their shopping experience.
- Processed transactions efficiently using POS systems to ensure accuracy.
- Maintained organized displays and inventory levels to support sales goals.
- Educated customers on product features and benefits, driving informed purchases.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
- Participated in merchandising efforts to enhance store aesthetics and promote promotions.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Kamoon Arabian Cuisine
Sales and Cashier
06.2019 - 09.2019
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Adhered to food safety regulations while handling food items and maintaining cleanliness standards.
- Implemented strategies to enhance customer satisfaction through personalized service interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
University of WashingtonSeattle, WA
Bachelor of Arts from Sociology
06.1995
University Overview
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Reliable and punctual
Exceptional customer service
Relationship building
Cash handling
Verbal/written communication
Sales expertise
Upselling
Adapt to diverse groups
Cleaning techniques
Timeline
Sales Associate -Farm Produce Sales
Express Personnel
06.2024 - 08.2025
Kitchen Staff Member
Easter Seals
02.2024 - 06.2024
Sales Associate- Footwear
Bob Wards
10.2021 - 01.2022
Sales and Cashier
Kamoon Arabian Cuisine
06.2019 - 09.2019
University of Washington
Bachelor of Arts from Sociology