Strategic Account Manager with extensive experience in enterprise project management, client success, and digital transformation initiatives. Proven track record of leading multi-million dollar projects, driving technological adoption, and optimizing client operations across diverse industries. Skilled in managing complex stakeholder relationships, leveraging AI/SaaS platforms, and delivering measurable business outcomes. Combines technical acumen with strong communication abilities to consistently exceed client expectations.
● Led enterprise-scale digital transformation project ($50M+) managing 10 concurrent workstreams and 100+ stakeholders
● Implemented AI-driven solutions to optimize workflow efficiency and enhance project deliverables
● Developed and executed strategic account plans resulting in increased client engagement and pipeline growth
● Orchestrated cross-functional collaboration between technical teams and business stakeholders
● Leveraged Salesforce and digital platforms to track project metrics and ensure client success
● Managed enterprise client relationships while driving adoption of NetSuite platform
● Developed and implemented scalable solutions for customer service optimization
● Created data-driven strategies to increase customer retention and satisfaction
● Led technical integration projects between internal systems and client platforms
● Established KPIs and success metrics for account performance tracking
● Spearheaded digital transformation of B2B relationship management
● Implemented new technological solutions for inventory and client management
● Managed cross-platform integration between various business systems
● Developed scalable processes for account management and growth
● Coordinated complex technical workflows across multiple departments
● Managed data integrity and system accuracy for high-value transactions
● Generated comprehensive analytics reports for stakeholder review
● Ensured seamless integration between various business platforms
● Led implementation of new digital solutions for auction management
● Managed international stakeholder relationships across multiple time zones
● Created and maintained detailed technical documentation and process flows
● Developed data-driven insights for business optimization