Catherine Rosario
Chicago,IL
Summary
Experienced in coordinating patient care and managing appointments with precision. Skilled in verifying insurance details and resolving patient inquiries, contributing to enhanced patient satisfaction. Proficient in multiple CRMs, including Nextech and Power, with strong multitasking abilities and attention to detail. Flexible, hard worker, ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated professional with background supporting patient medical needs, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
Westchester, Illinois
09.2022 - Current
- Scheduled patient appointments and managed calendar for healthcare providers.
- Answered patient inquiries and provided information about hospital services.
- Processed patient registration forms and verified insurance details.
- Coordinated communication between patients, families, and medical staff.
- Assisted in resolving patient issues and facilitated access to resources.
- Managed waiting room activities to ensure a positive patient experience.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Led the recovery efforts from a ransomware attack, successfully restoring critical systems.
- Problem solving, critical thinking, communication, and teamwork.
Patient Care Coordinator
Pinnacle Dermatology And Skin Rejuvenation
Lombard, Illinois
02.2018 - 09.2022
- Coordinated patient appointments and managed scheduling for dermatology services.
- Assisted patients with insurance verification and explained coverage options.
- Maintained accurate patient records in electronic health systems.
- Handled patient inquiries and resolved issues in a timely manner.
- Organized office operations to enhance workflow and efficiency in the clinic.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
BDC Representative
McGrath City Honda
Chicago, Illinois
08.2012 - 04.2020
- Managed customer inquiries through phone and online communication channels.
- Scheduled appointments for service and sales departments efficiently.
- Maintained detailed records of customer interactions in CRM system.
- Handled follow-up communications with customers post-visit for feedback.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally..
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Performed data entry into computer systems accurately and efficiently.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
GED -
Roberto Clemente High
06-2010
Skills
- Patient registration
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Customer service
- Payment collection
- Customer relationship management
- Healthcare communication
- Phone etiquette
- Check-in coordination
- Huddle leader
- Sunshine committee
<Enter your own>
Education and Training
other
Timeline
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
09.2022 - Current
Patient Care Coordinator
Pinnacle Dermatology And Skin Rejuvenation
02.2018 - 09.2022
BDC Representative
McGrath City Honda
08.2012 - 04.2020
GED -
Roberto Clemente High
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