Susan Navarro
Chicago,IL
Summary
Dynamic Case Manager with a proven track record at Ann & Robert H. Lurie Children's Hospital of Chicago, adept at problem-solving and relationship building. Successfully developed comprehensive case management plans, enhancing client outcomes through effective communication and meticulous documentation. Skilled in conflict resolution, ensuring clients are empowered to navigate their care needs confidently.
Overview
12
12
years of professional experience
Work History
Case Manager
Ann & Robert H. Lurie Children's Hospital of Chicago
05.2007 - 09.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
Associate Degree In Nursing - Nursing
Triton College
River Grove, IL05.1979
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
Accomplishments
Speaker at ACMA
Mentoring new case managers
Timeline
Case Manager
Ann & Robert H. Lurie Children's Hospital of Chicago
05.2007 - 09.2019
Associate Degree In Nursing - Nursing
Triton College
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