Catherine Runde
Grant City,MO
Summary
Dedicated healthcare professional skilled in patient access processes and effective problem solving. Known for training new staff and implementing process improvements that enhance operational efficiency and patient experience across multiple clinics. Serves as a formal leader to Primary Care Clinic Access Representatives, and an informal leader to other departments and caregivers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Mosaic Life Care
Grant City, MO
05.2000 - Current
- Oversee patient registration processes, ensuring compliance with healthcare regulations and organizational policies in three Rural Health Clinics and one non-Rural Health clinic.
- Train and mentor new staff on patient access protocols and customer service excellence.
- Conduct rounding in (4) clinics to ensure wellbeing and engagement with fellow Access Representatives.
- Implement process improvements to enhance patient flow and reduce wait times.
- Collaborate with clinical teams to streamline communication between departments and improve patient experience.
- Developed training materials and tip sheets for new hires to facilitate faster onboarding and increase confidence in their role.
- Serve as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Improve revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Provide compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Supported the implementation and serve as a Superuser of new EMR software (EPIC), facilitating a smooth transition for staff and patients.
- Manage high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Keep track of in-clinic provider hours for reporting purposes.
- Manage template and schedule changes for multiple providers/clinics.
- Order and monitor clinic supplies (medical, office, breakroom)
Education
High School Diploma -
Worth County R-III
Grant City, MOSkills
- Insurance verification expertise, including authorizations and referrals for VA Community Care and Tricare
- Adaptable to change
- Effective problem solving
- Training and mentoring
- Appointment scheduling and patient check-in/out
- Medical terminology proficiency
- Strong leadership
- Customer service
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Collecting co-pays, co-insurance, and account balances
- Policy comprehension and application
- EMR
- HIPAA compliance
Affiliations
- Engagement Champion team member for Mosaic Life Care since 2024 (inaugural year for the group)
- Alderman for the City of Grant City since 2011/currently serving as pool, parks and rec oversight
Certification
- BLS/RQI-American Heart Association - Expires 10/1/26
Timeline
Lead Patient Access Representative
Mosaic Life Care
05.2000 - Current
High School Diploma -
Worth County R-III