Catherine Santry
Farran, Ovens,Cork
Summary
Experienced Senior Clinical Support Engineer specializing in device support and technical issue resolution. Expertise in regulatory compliance and client relationship management, providing effective remote technical assistance. Focused on enhancing device performance and resolving complex technical challenges.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior Clinical Support Engineer
Cardiac Services
Cork, Munster
01.2014 - Current
- Delivered technical support for high-end cardiac devices in clinical environments, facilitating effective use by healthcare professionals.
- Collaborated with healthcare professionals to resolve device-related issues, enhancing device performance and user satisfaction.
- Diagnosed issues and implemented solutions, reducing downtime and improving response times for device-related concerns.
- Performed routine maintenance and software updates on cardiac devices, maintaining optimal functionality and compliance with industry standards.
- Addressed customer inquiries regarding product functionality promptly, enhancing user confidence and satisfaction.
- Documented support interactions in company database. and resolutions in company reporting system.
- Oversaw inventory management of replacement parts and supplies for efficient equipment repairs. of replacement parts and supplies for equipment repairs.
- Ensured adherence to security policies to safeguard sensitive information.
Field Service Engineer (Sub Contracted)
Cardiac Services
Cork, Munster
05.2012 - 12.2013
- Diagnosed and repaired medical devices on-site, minimizing downtime for clients.
- Executed troubleshooting procedures, ensuring timely corrective actions in medical device systems.
- Performed routine maintenance on medical devices, maintaining compliance with operational standards.
- Installed and configured hardware, software, and peripherals for optimal client use.
- Calibrated systems post-installation for enhanced operational efficiency.
- Collaborated with healthcare personnel to address technical concerns swiftly.
- Provided remote technical support, resolving customer inquiries to enhance overall satisfaction.
- Ensured adherence to all applicable policies and regulations during service delivery.
Field Service Engineer - Part time
Cardiac Services
Cork, Munster
05.2006 - 03.2012
- Diagnosed medical device systems on-site, resolving equipment issues to minimize downtime.
- Calibrated and repaired systems post-installation for consistent functionality.
- Performed routine maintenance on medical devices, ensuring optimal performance and reliability for users.
- Provided timely remote technical support to resolve customer inquiries and enhance user satisfaction.
- Configured and installed hardware, software, and peripherals tailored to client needs.
- Worked alongside healthcare personnel to swiftly tackle technical challenges.
- Documented repairs and maintenance in detailed service reports, facilitating accurate tracking of services.
- Fostered strong customer relationships through professional interactions and effective problem-solving.
Field Service Technician
Cardiac Services
Cork, Munster
05.1989 - 07.2005
- Resolved technical issues during field service visits, improving customer satisfaction and loyalty.
- Responded to emergency service requests promptly, minimizing client disruption.
- Conducted preventative maintenance on various cardiac equipment within clinical environments.
- Partnered with healthcare professionals to enhance device performance and reliability.
- Communicated service schedules and expectations clearly with customers, building lasting trust.
- Installed systems on-site while performing routine maintenance and minor repairs.
- Completed all paperwork related to service calls promptly, ensuring compliance and efficient record-keeping.
- Realigned device elements to maintain optimal performance standards. to meet established specifications.
Maintenance Technician
NEC Semiconductors Ireland
Ballivor, Co. Meath
02.1987 - 02.1989
- Executed routine maintenance on semiconductor manufacturing equipment, sustaining operational efficiency.
- Resolved equipment malfunctions through thorough troubleshooting, minimizing downtime.
- Responded quickly to emergency breakdowns during shifts, minimizing production impact.
- Replaced faulty electrical components, enhancing equipment reliability and safety.
- Operated hand and power tools to carry out repair tasks, contributing to timely equipment maintenance.
- Maintained clean work environments free from debris or hazards to ensure safety.
Technician
Analog Devices
Limerick, Co. Limerick
11.1986 - 02.1987
- Fabricated test PCBs and conducted component evaluations, documenting results to enhance future design accuracy.
- Collaborated with design team to develop PCBs for A/D characterization testing, ensuring design integrity.
- Created detailed technical drawings using CAD software to facilitate project execution and ensure design compliance.
Education
Certificate R8 in Microprocessor Systems
Institute of Technology
Kevin Street, D806-1992
Microprocessor Design
NEC Limerick
UL Limerick11-1986
NCEA Certificate in Electronic Engineering
Institute of Technology
Dundalk, Co. Louth06-1986
Leaving Cert
Convent of Mercy SC
Trim Co. Meath06-1984
Primary Education
Scoil Mhuire NS
Kiltale, Co. Meath07-1979
Skills
- Device support expertise
- Installation and calibration of hardware
- Technical issue resolution
- Software maintenance and updates
- System diagnostics
- Regulatory compliance adherence
- Analytical problem solving
- Remote technical assistance
- Client relationship management
- Collaborative teamwork
Certification
ECDL Certificate 2006
Affiliations
I am involved with Éire Óg Ladies Football club as Club Secretary and the training of under age players.
Timeline
Senior Clinical Support Engineer
Cardiac Services
01.2014 - Current
Field Service Engineer (Sub Contracted)
Cardiac Services
05.2012 - 12.2013
Field Service Engineer - Part time
Cardiac Services
05.2006 - 03.2012
Field Service Technician
Cardiac Services
05.1989 - 07.2005
Maintenance Technician
NEC Semiconductors Ireland
02.1987 - 02.1989
Technician
Analog Devices
11.1986 - 02.1987
Certificate R8 in Microprocessor Systems
Institute of Technology
Microprocessor Design
NEC Limerick
NCEA Certificate in Electronic Engineering
Institute of Technology
Leaving Cert
Convent of Mercy SC
Primary Education
Scoil Mhuire NS