Catherine Schultz
Anacortes,WA
Summary
Radiology Tech Aide, Diagnostic Scheduler, Patient Appointment Scheduler, Unit Secretary, Bookkeeper and Bartender/Server with exceptional patient care and guest service.
Overview
18
18
years of professional experience
Work History
Radiology Technician Assistant
The Everett Clinic
09.2020 - Current
- Assists Diagnostic Imaging department with patient flow and schedule management. Collaborates with techs and schedulers to reduce scheduling errors.
- Greet patients, complete exam pre-screening, room patients and explain procedures.
- Maintain room stocking levels and room cleanliness.
- Provides scheduling support when needed.
- Call patients with prep instructions for diagnostic procedures.
- Assists imaging techs, clinic providers and radiologists.
- Check patient's charts for prior imaging and devices.
- Request prior imaging from outside hospitals and specialty clinics.
- Burn CD's and collect ROI from patients.
- Distribute orders and inter-office paperwork.
- Maintain supplies.
- Resource for all diagnostic imaging modalities.
Patient Appt Coordinator Sports and Spine Clinic
Island Hospital
03.2019 - 08.2020
- Schedules and confirms appointments.
- Verifies patients insurance and input authorizations.
- Check patients in and out.
- Prepare charts for clinic appointments.
- Obtain records and imaging from other facilities.
- Enter patient demographics and insurance data.
- Scan documents.
- Collect copays, bill payment and prepare deposit.
- Answer multi-line phone system in timely manner.
- Explained plans for treatment and payment options.
- Maintained excellent attendance record, consistently arriving to work on time.
Unit Secretary
Skagit Valley Hospital
09.2018 - 02.2019
- Greet patient's family members and direct them to appropriate room.
- Answer telephone calls in a timely manner.
- Schedule hospital follow-up appointments for patients as directed by hospitalist.
- Order office supplies.
- Compile daily census and fax to appropriate departments.
- Keep daily log of hospital bed usage.
- Fax request for medical records.
- Answer call light phone for patient care on unit.
- Work closely with RN's, CNA's and Hospitalist to facilitate great patient care.
- Keep work area clean and orderly.
- Request repairs for all equipment on unit.
Diagnostic Scheduler/Radiology Tech Aide
The Everett Clinic
04.2017 - 05.2018
- Schedule all modalities of imaging. Nuclear Med, MRI, CT, US, Mammograms and Dexa. Give prep instructions and answer any questions pertaining to exam.
- Greet patients in prompt, helpful and friendly manner.
- Verify patient demographics and insurance information.
- Collect payments.
- Confirm, cancel and reschedule appointments.
- Receive outside orders for imaging and input in EPIC via order entry system.
- Contact patients and schedule outside orders with appropriate prep instructions.
- Assist radiologist and imaging techs.
- Maintain and clean exam/treatment areas.
- Room patients and screen them for imaging test.
- Burn CD's and collect ROI from patients.
- Fax and/or scan orders and send to appropriate department.
- Maintain supplies.
Patient Service Representative
Swedish Heart and Vascular
10.2015 - 04.2017
- Greet and register patients in a friendly, courteous manner.
- Check in and verify patient information. Make sure patient has appropriate paperwork filled out and scanned in Epic.
- Collect co-pays and balance cash drawer at the end of the day.
- Answer phone calls in a timely manner. Screen, distribute and route staff messages to the appropriate provider. Liaison between patient and providers.
- Print AVS for patients.
- Schedule tests, imaging and follow-up visits as ordered by provider.
- Give appropriate instruction and prep for testing and imaging scheduled.
- Check faxes and distribute in a timely manner ie labs, referrals, records etc.
Bartender/Supervisor/Bookkeeping
Anthony's Restaurant
04.2014 - 10.2015
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Greeted guests in the restaurant, took and rang up orders, handled payment and thanked customers.
- Handled cash and deposits using the proper accounting procedures and documentation.
Patient Service Representative/Swedish Heart and Vascular
NuWest Group/MedTemps
11.2013 - 05.2014
- Completed registration quickly and cordially for all new patients.
- Confirmed patient information, collect copays and verified insurance.
- Scheduled exams for patients.
- Gave patients appropriate instructions/preps for imaging.
- Wrote clear and detailed clinical phone messages for physicians.
Patient Service Representative
Swedish Radia
09.2012 - 03.2014
- Check in patients for scheduled and unscheduled exams.
- Collect co-pays and balance cash drawer at the end of the day.
- Scheduled radiology exams for patients and give them appropriate instructions/prep for exam.
- Request labs for patients if not in epic.
- Confirmed patient information, collected copays and verified insurance.
- Consistently informed patients of their financial responsibilities prior to services being rendered.
- Completed registration quickly and cordially for all new patients.
Assistant Bookkeeper/Server
Anthony's Restaurant
05.2006 - 08.2012
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
Education
CPR Certification
Lifetek
Mount Vernon, WA09.2022
Highline Community College
Des Moines, WA1986
Hospital Corpsman
US Navy Hospital Corps School
Lakes, IL1985
Skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Attention to detail
- Efficient
- Manage multiple duties
- Strong problem solver
- Patient/Guest advocate
- EMR/EHR-Epic/Medtech
- Referral Verification/Calculate payments
- Multi-line phone proficiency
- Fax/Copier/10 Key
- PACS proficiency
- Medical Records
Timeline
Radiology Technician Assistant
The Everett Clinic
09.2020 - Current
Patient Appt Coordinator Sports and Spine Clinic
Island Hospital
03.2019 - 08.2020
Unit Secretary
Skagit Valley Hospital
09.2018 - 02.2019
Diagnostic Scheduler/Radiology Tech Aide
The Everett Clinic
04.2017 - 05.2018
Patient Service Representative
Swedish Heart and Vascular
10.2015 - 04.2017
Bartender/Supervisor/Bookkeeping
Anthony's Restaurant
04.2014 - 10.2015
Patient Service Representative/Swedish Heart and Vascular
NuWest Group/MedTemps
11.2013 - 05.2014
Patient Service Representative
Swedish Radia
09.2012 - 03.2014
Assistant Bookkeeper/Server
Anthony's Restaurant
05.2006 - 08.2012
CPR Certification
Lifetek
Highline Community College
Hospital Corpsman
US Navy Hospital Corps School
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