Catherine Shively
League City
Summary
Dynamic professional with a proven track record at Columbia Distributing, excelling in customer service and team leadership. Skilled in training and development, I foster collaborative learning environments while motivating students to achieve academic excellence. Proficient in Microsoft Office, I implement innovative solutions that enhance productivity and drive success.
Overview
18
18
years of professional experience
Work History
Private Home Tutor
Grade Potential Tutoring
League City
02.2025 - Current
- Motivated students to strive for academic excellence by setting achievable goals.
- Developed and implemented individualized learning plans for each student.
- Gave guidance in selecting course options that best meet individual needs.
- Supported students in developing study habits that foster success in schoolwork.
- Helped students review and understand previous lessons to make connection with new lesson.
Team Lead
Columbia Distributing
Wilsonville
06.2020 - 05.2024
- Maintained accurate records of employee attendance and task completion times.
- Identified opportunities for process improvements, implementing changes when required.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Collaborated with management team to implement new work procedures or policies.
- Trained new staff in relevant processes and procedures.
Direct Sales Representative
Columbia Distributing
Wilsonville
03.2018 - 06.2020
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Assisted with the development of promotional materials such as brochures, flyers.
- Participated in team meetings to discuss strategies for achieving goals.
- Identified target markets for direct sales campaigns.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
Columbia Distributing
WIlsonville
07.2007 - 03.2017
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Applied Science - Business
Mount Hood Community College
Gresham06-2011
Skills
- Collaborative learning
- Study skills coaching
- Creativity and innovation
- Student motivation
- Customer service
- Data entry
- Microsoft Office
- Training and development
Affiliations
- Pittock Mansion Docent
- Library Volunteer
- Classroom volunteer
Timeline
Private Home Tutor
Grade Potential Tutoring
02.2025 - Current
Team Lead
Columbia Distributing
06.2020 - 05.2024
Direct Sales Representative
Columbia Distributing
03.2018 - 06.2020
Customer Service Representative
Columbia Distributing
07.2007 - 03.2017
Associate of Applied Science - Business
Mount Hood Community College
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