Catherine Silva
Stafford
Summary
Dynamic Office Administrator with a proven track record at Pappas Restaurants Inc., excelling in operational efficiency and customer engagement. Skilled in database entry and time management, I successfully trained staff and streamlined processes, enhancing service quality and reducing wastage. Committed to fostering a collaborative work environment and delivering exceptional results.
Overview
2027
2027
years of professional experience
Work History
Office Administrator
Pappas Restaurants Inc.
Houston, TX
05.2022 - 04.2026
- Managed scheduling and coordination of staff to ensure optimal operational efficiency.
- Processed customer orders and reservations using restaurant management software.
- Assisted in inventory management, tracking supplies, and reducing wastage.
- Developed and maintained filing systems for documents and records organization.
- Trained new employees on administrative procedures and company policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Shift Manager
Kolache Factory
Houston, TX
02.2021 - 05.2022
- Work shoulder to shoulder with prep employees.
- Process Invoices, cash handling.
- Customer service help at registeres.
To-Go Server
Pronto Cucinino
Houston
2015 - 2018
- Delivered exceptional customer service by accurately processing to-go orders.
- Collaborated with kitchen staff to ensure timely food preparation and packaging.
- Managed inventory levels, ensuring all supplies were stocked and readily available.
- Streamlined order-taking process, enhancing overall efficiency and customer satisfaction.
Shift Manager
Timewise Gas Station
Houston, TX
02.2012 - 06.2015
- Trained and mentored team members to enhance performance and customer service.
- Implemented best practices for cash handling, improving transaction accuracy and efficiency.
- Coordinated staff schedule.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Sharpstown High School
Houston, TX05.2012
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Payroll
- Software experience
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Pappas Restaurants Inc.
05.2022 - 04.2026
Shift Manager
Kolache Factory
02.2021 - 05.2022
Shift Manager
Timewise Gas Station
02.2012 - 06.2015
To-Go Server
Pronto Cucinino
2015 - 2018
High School Diploma -
Sharpstown High School