Summary
Skills
Work History
Education
Timeline
Overview
Generic

Catherine Simmons

Baltimore,Maryland

Summary

Knowledgeable and personable professional with extensive experience dealing with customer service. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality with excellent organizational skills. Offering experience in related roles, as well as passion for improving service, enhancing knowledge, and exceeding expectations.

Skills

  • Graphic Design and Image Manipulation
  • Adobe Photoshop
  • Workflow Optimization
  • Creative Problem Solving
  • Google Docs
  • Appointment and Group Scheduling
  • Establish and Maintain Business Interactions
  • Efficient and Detail-Oriented
  • Microsoft Suite
  • Google Drive
  • Money Handling
  • Data Entry and Maintenance

Work History

Production Specialist

Lifetouch, Inc.
Baltimore, Maryland
07.2020 - 03.2022
  • Assembled photography job bags according to specific client needs.
  • Documented production information via daily logs and discussed issues with management.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed activities with production team to complete tasks on time.
  • Worked in conjunction with photography and account specialists to research and complete tasks.
  • Aided and collaborated with photography to collect digital media.
  • Burned digital media to DVD and shipped to specific labs for processing.
  • Organized digital and hard copy media through regular maintenance and content archiving.
  • Created customized senior portrait appointment cards and school ID cards for clients.
  • Created customized school sports team banners to increase product awareness.
  • Entered and sorted personally identifiable information for scheduling and mailing purposes.
  • Aided customer service associates.

Digital Media and Design Specialist

Lifetouch, Inc.
Baltimore, Maryland
07.2017 - 07.2020
  • Created custom designs for marketing materials for clients and Lifetouch, including but not limited to: posters, banners, drinkware, writing implements, clothing, parking signs, tablecloths, rugs, trade show displays, etc.
  • Kindly but aggressively pursued customer approval of digital and print marketing material proofs.
  • Worked in close conjunction with sales professionals and clients to create or adjust designs accordingly.
  • Monitored client loyalty program budgets and communicated available options.
  • Tracked and monitored project timelines and progress.
  • Maximized efficiency by keeping a close eye on performance and making appropriate adjustments.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Inspected proofs from vendors to verify quality and determine needed adjustments and retouches.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Performed advanced image manipulation for assignments.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Specialist

Lifetouch, Inc.
Baltimore, Maryland
05.2010 - 07.2017
  • Took payment and other pertinent information such as addresses and phone numbers to place orders and schedule appointments.
  • Answered average of 60 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted customers with setting portrait appointments and special order requests.
  • Communicated with specific labs regarding backorder availability and special orders.
  • Addressed customer concerns by demonstrating empathy and resolving problems swiftly.
  • Trained staff and new personnel on operating procedures and company services.
  • Cross-trained and provided back up for customer service supervisor.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected undeliverable packages and contacted customers to verify current address and reship item.
  • Developed and updated database to track lost and corrupt digital customer images and resolutions.
  • Developed, updated, and organized product files, studio information, and databases to enhance team efficiency.
  • Assisted accounting department with safe counts, daily deposits, and order envelopes.

Group Sales Associate

Port Discovery Children's Museum
Baltimore, Maryland
01.2005 - 11.2008
  • Contacted and scheduled school and camp groups for museum visit.
  • Engaged with group leaders to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending gift bags to group leaders to boost revenue.
  • Pulled items group leader selected from gift shop and prepared gift bags for upcoming visit.
  • Provided positive first impressions to welcome existing and potential customers.

Box Office & Gift Shop Associate

Port Discovery Children's Museum
Baltimore, Maryland
01.2002 - 01.2005
  • Greeted customers and helped with product questions, selections and purchases.
  • Provided friendly, knowledgeable service regarding current and future events.
  • Refused admittance, when necessary, on basis of policy or for lack of ticket possession.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process merchandise, memberships, ticket sales, and returns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Associate in Specialized Technology - Multimedia And Graphic Design

The Art Institute of Pittsburgh
Pittsburgh, Pennsylvania

Timeline

Production Specialist

Lifetouch, Inc.
07.2020 - 03.2022

Digital Media and Design Specialist

Lifetouch, Inc.
07.2017 - 07.2020

Customer Service Specialist

Lifetouch, Inc.
05.2010 - 07.2017

Group Sales Associate

Port Discovery Children's Museum
01.2005 - 11.2008

Box Office & Gift Shop Associate

Port Discovery Children's Museum
01.2002 - 01.2005

Associate in Specialized Technology - Multimedia And Graphic Design

The Art Institute of Pittsburgh

Overview

19
19
years of professional experience

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