Catherine Skabeikis
Lake Elsinore,CA
Summary
Achieved enhanced knowledge and learning strategies through effective team management. Improved operational efficiency and effectiveness across business functions. Fostered robust customer relationships by delivering exceptional service across multiple channels. Cultivated a cooperative team atmosphere while encouraging independent work. Led initiatives for continuous improvement within the company.
Overview
2026
2026
years of professional experience
Work History
Mobile Expert/Keyholder
Sprint/T-mobile USA
Lake Elsinore, CA
08.2017 - 12.2025
- Consultative Selling: Analyze customer needs to recommend personalized wireless, data, and device solutions.
- Customer Onboarding: Use digital tools to set up accounts and teach customers how to use T-Mobile self-service apps.
- Goal Achievement: Meet individual and store-wide performance targets, including sales volume and service quality metrics.
- Key Holder Responsibilities: Operational Oversight: Execute store opening and closing procedures, including alarm management and daily reporting.
- Inventory & Security: Secure kiosk cabinets and high-value assets; report any losses or security breaches immediately.
- Leadership Support: Act as the “Manager on Duty” when the Store Manager is away, providing coaching and direction to the sales team.
- Financial Integrity: Process cash and credit transactions accurately and conduct regular point-of-sale audits.
- Service & Maintenance: Issue Resolution: Handle customer escalations and technical troubleshooting with a focus on first-visit resolution.
- Merchandising: Maintain the sales floor’s appearance, ensuring products are correctly priced and displays are clean.
Insurance Counselor
GEICO
Woodbury, NY
04.2009 - 03.2016
- Responded to a high volume of customer calls in a call center, delivering accurate information on insurance coverages and pricing to assist clients effectively.
- Cultivated strong client relationships through attentive service and customized insurance guidance.
- Engaged in targeted training initiatives to strengthen capabilities in assisting policyholders with changes in their region and updates to policy coverages.
- Evaluated complex insurance documents and communicated key information to assist customers effectively.
- Resolved customer inquiries effectively while clarifying coverage and updating policies.
Co-Manager
Bath & Body Works
Queens, NY
- Oversaw recruitment and development initiatives, focusing on interviewing, hiring, training, and coaching to build a high-performing team.
- Conducted timely performance reviews and documented feedback to ensure alignment with organizational standards.
- Analyzed performance data and implemented action plans to enhance daily outcomes in key categories, particularly in ad setup and conversion goals.
- Managed comprehensive financial reporting processes, delivering daily, weekly, quarterly, and annual reports to support store performance evaluation.
- Compiled current financial data and future projections to ensure alignment with staffing requirements and profit margin goals.
- Conducted regular assessments of quality standards on sales floor and in stock room to guarantee optimal service delivery.
- Monitored and refreshed displays to ensure consistency with promotional campaigns and seasonal offerings.
- Evaluated team engagement and floor activity during Customer Sales Lead (CSL) sessions to fulfill established hourly objectives.
- Contributed to conference calls aimed at sharing information and voicing concerns relevant to district and organizational matters.
- Monitored and maintained compliance with company guidelines for effective floor set arrangements.
- Analyzed product availability and implemented alternative solutions to uphold message delivery.
Education
Bachelor of Science - Social Sciences with an Economics concentrate and a Speech Communication minor
St. Joseph's College
Brooklyn, NY2001
Skills
- Supervised daily workflows and provided guidance to foster a collaborative work environment
- Cultivated positive customer relationships by providing tailored assistance and ensuring a seamless service experience
- Achieved high customer satisfaction ratings through attentive service and product recommendations Increased store revenue by optimizing inventory management and merchandising techniques Fostered a positive team environment that encouraged collaboration and performance excellence
- Achieved high customer satisfaction by optimizing multi-line phone system operations Improved response times through effective call management strategies Enhanced team performance by implementing best practices in customer communication
- Executed strategies to handle fast-paced, high-volume demands while ensuring quality and accuracy
- Coordinated scheduling, correspondence, and documentation to maintain organized and effective administrative processes
- Achieved improved inventory accuracy through diligent management of stock levels Enhanced product quality by implementing rigorous quality control measures Drove efficiency in inventory processes, resulting in reduced waste and increased operational effectiveness
Accomplishments
- When I began working at Bath & Body Works, I participated in the opening of a new store. I was chosen to assist in the closing of an old store, which had been failing under its management at that time. I was very flexible with both my personal schedule and ability to travel, so I was instrumental to the company to be able to float to other locations to help out or simply cover a shift that was open due to staffing issues. I worked in almost every store in our district.
Timeline
Mobile Expert/Keyholder
Sprint/T-mobile USA
08.2017 - 12.2025
Insurance Counselor
GEICO
04.2009 - 03.2016
Co-Manager
Bath & Body Works
Bachelor of Science - Social Sciences with an Economics concentrate and a Speech Communication minor
St. Joseph's College