Catherine Stasiak
Delray Beach
Summary
Upbeat, customer-focused Sales Associate with over 25 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
20
20
years of professional experience
Work History
Travel Professional/Reservations Agent
American Airlines
04.2023 - Current
- Arrange travel accommodations for groups, couples, executives, and special needs clients.
- Advise customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provide excellent customer service to new and existing clients, which help build lasting relationships and secure new travel.
- Assist clients with flight changes and cancellations to minimize travel disruptions.
- Supervise payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Completed extensive 10 week reservations training course with American Airlines
Beauty Advisor/Licensed Cosmetologist
Merle Norman Cosmetics
01.2023 - 04.2023
- Provide excellent customer service, perform educational makeover lessons and applications, while meeting and exceeding goals
- Continuously in contact with clientele via thank you notes, phone calls, invites to upcoming events, to maintain sales levels and keep client current on newest products
- Provide special occasion makeup applications for proms, homecomings, weddings, special events.
- Capitalize on upselling opportunities for additional products and services to increase sales numbers.
Lunchroom Aide
West Hill Elementary School
11.2021 - 12.2022
- Responsible for assisting elementary school students at lunch time
- Monitor students and observe their behavior to ensure the cafeteria remains a safe, calm and respectful environment
- Monitor potential health risks such as allergic reactions, choking and food spills
- Assist students in opening lunch related items, maintain a clean environment by collecting trash, cleaning spills and any other messes
- Assist teachers by preparing students to return to class in a calm, orderly manner.
Beauty Advisor/Licensed Cosmetologist
Merle Norman Cosmetics
10.2017 - 12.2019
- Assist owner with projects, ordering, maintaining the studio’s appearance, assisting in marketing the studio, training employees, etc
- Provided excellent customer service, performed educational makeover lessons and applications, while meeting and exceeding goals
- Provided special occasion makeup applications for proms, homecomings, weddings, special events
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Authorized Disney Vacation Planner
Academy Travel Agency
03.2015 - 09.2018
- Authorized Disney Vacation Planner contracted through Academy Travel
- Completed and received certification for Disney's College of Knowledge Program
- Automated office operations to manage client correspondence, record tracking and data communications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Explained benefits of purchasing travel insurance with clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Call Center Customer Service Representative
Henry Ford OptimEyes
08.2010 - 05.2012
- Provided a high level of customer service while scheduling patient appointments in the call center
- Confirmed patient appointments on a daily basis
- Ran mail center daily at support services making sure mail was received thru ought all Henry Ford OptimEyes offices.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Beauty Advisor, Clinique Counter
Nordstrom
03.2008 - 06.2009
- Evaluated customer skin to determine unique conditions and skin type.
- Provided excellent customer service, performed educational makeover lessons and applications, while meeting and exceeding goals
- Continuously kept in contact with clientele via thank you notes, phone calls, invites to upcoming events, to maintain sales levels and keep client current on newest products.
- Recommended merchandise based on expert product knowledge and client preferences.
Beauty Advisor/Cosmetologist
Merle Norman Cosmetics
01.2004 - 02.2008
- Assist owner with projects, ordering, maintaining the studio’s appearance, assisting in marketing the studio, training employees, etc
- Provided excellent customer service, performed educational makeover lessons and applications, while meeting and exceeding goals
- Continuously in contact with clientele via thank you notes, phone calls, invites to upcoming events, to maintain sales levels and keep client current on newest products.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Education
Cosmetology
Michigan College of Beauty
Troy, MI09.2003
High School Diploma -
Eisenhower High School
06.2002
Skills
- Customer Service
- Friendly and Outgoing
- Building Customer Relationships and Loyalty
- Product Knowledge
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Upselling and Cross-Selling
- Strong Communication and Interpersonal Skills
Timeline
Travel Professional/Reservations Agent
American Airlines
04.2023 - Current
Beauty Advisor/Licensed Cosmetologist
Merle Norman Cosmetics
01.2023 - 04.2023
Lunchroom Aide
West Hill Elementary School
11.2021 - 12.2022
Beauty Advisor/Licensed Cosmetologist
Merle Norman Cosmetics
10.2017 - 12.2019
Authorized Disney Vacation Planner
Academy Travel Agency
03.2015 - 09.2018
Call Center Customer Service Representative
Henry Ford OptimEyes
08.2010 - 05.2012
Beauty Advisor, Clinique Counter
Nordstrom
03.2008 - 06.2009
Beauty Advisor/Cosmetologist
Merle Norman Cosmetics
01.2004 - 02.2008
Cosmetology
Michigan College of Beauty
High School Diploma -
Eisenhower High School
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