Catherine Stockdon
Aliso Viejo,CA
Summary
Detail-oriented professional with over 15 years of experience in customer service. Proven track record of delivering exceptional results in fast-paced environments, independent settings, as well as on teams. Committed to continuous learning and professional development, always seeking new ways to enhance skills and contribute to team growth.
Overview
11
11
years of professional experience
Work History
Lead Retail Sales Associate
Arc'teryx
Boulder, CO; Newport Beach, CA
09.2022 - Current
- Utilized advanced problem-solving skills with issues in Back of House, Sales Floor, Service Center and Click and Ship areas of the business and coached other employees on how to approach these situations
- Proficient Floor Leader five days a week with hourly sales, conversion, AOV and UPT updates
- Led and contributed to community events in store and off site
- Performed opening and closing procedures including cash deposits, end of day and week reports, daily schedule and daily sales goals
- Demonstrated expertise in product knowledge and provided excellent guidance to customers
- Trained employees on visual merchandising, product knowledge, operating procedures, processing shipment and other aspects of the business
- Performed sales floor work, such as greeting, connecting with and guiding customers to fully support the guest's journey throughout the store.
Instructor/Supervisor
Sender one climbing gym
Santa Ana, CA
12.2021 - 09.2022
- Instructed indoor rock climbing classes to customers of all ages on a daily basis
- Supervised Front Desk Gym Employees in customer service, daily cleaning duties and facility floor walks
- Performed end and beginning of day reports as well as balancing cash drawers and cash deposits
- Led and managed large group events on a monthly basis
- Created detailed reports on instructor activities, outlining successes and areas needing improvement.
Cafe Manager
North End Juice
Virginia Beach, VA
12.2019 - 12.2021
- Oversaw daily operations of the store, ensuring compliance with all health codes and regulations
- Resolved customer complaints promptly while maintaining high standards of hospitality
- Managed inventory levels to ensure adequate supplies were available at all times
- Opened and Closed the store, balanced registers and made bank deposits
- Investigated and resolved complaints regarding food quality and service.
Coffee Shop Manager
Peet's Coffee
Yosemite Valley, CA
04.2016 - 12.2019
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Balanced Cash in registers and made cash deposits.
- Oversaw inventory counting and ordering.
Retail Sales Lead
REI
Richmond, VA
09.2013 - 04.2016
- Demonstrated ability to build positive relationships with customers through excellent product knowledge and expertise
- Created community events/classes that successfully drove traffic into the store resulting in improved sales figures
- Developed training materials for new sales associates to ensure understanding of company policies and procedures
- Initiated creative approaches for visual merchandising
- Provided guidance to team members on product knowledge, sales techniques, customer service practices, and operational processes.
References
- Bri Leonard, Retail Store Manager Arc'tyeryx, (303) 285-6285
- Zach Carroll, Retail Assistant Store Manager Arc'teryx (518) 944-6604
- Emily Brosk, Director Of Volunteer Programs Yosemite Conservancy, (314) 276-6744
Timeline
Lead Retail Sales Associate
Arc'teryx
09.2022 - Current
Instructor/Supervisor
Sender one climbing gym
12.2021 - 09.2022
Cafe Manager
North End Juice
12.2019 - 12.2021
Coffee Shop Manager
Peet's Coffee
04.2016 - 12.2019
Retail Sales Lead
REI
09.2013 - 04.2016