Catherine Sulla
Ypsilanti,MI
Summary
Dedicated candidate eager to put analytical and problem-solving skills to practice in professional setting. Skilled at gathering and analyzing data for research with keen eye for accuracy. Reliable with strong leadership skills for mentoring and supervising students. Flexible with solid adaptability for working in dynamic environment. High-performing Graduate Assistant with solid experience in providing academic and administrative support to faculty members and students. Skilled at conducting research, managing projects and assisting with course materials. Strong problem-solving skills and committed to staying current with best practices and trends in higher education.
Overview
6
6
years of professional experience
Work History
Graduate Assistant
Western Illinois University
08.2020 - 05.2022
- Assisting and appointment booking for students
- Highly detailed oriented data entry
- Developed and managed organized, orderly student databases and tracking systems.
- Documented attendance and completed assignments to maintain full class and student records.
- Cross referencing data over multiple spreadsheets
- Managing both long term and short term projects
- Balancing tasks by priority level
- Communicating tasks between other graduate assistants
- Contributed to research and data analysis with the Education Department.
- Assisted faculty members with data collection for potential academic publications.
Rental Coordinator
Lizzy Lift Inc
10.2019 - 03.2020
- Work with very short time tables
- Maintained up-to-date knowledge of products and services offered to customers.
- Negotiated more favorable rates and delivery times with vendors.
- Problem solve quickly to mitigate excess cost or money/time lost
- Wide knowledge of machinery and rental needs
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Placed sales calls and handled sales for incoming customer calls.
Boutique Manager
Sugarfina
11.2018 - 09.2019
- Oversaw merchandising strategies to effectively showcase Sugarfina products with eye-catching displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Order, ship, and receive products in order to meet customer demand
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Assistant Boutique Team Leader
Francesca’s Collections
08.2016 - 11.2018
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Set incentives and realistic targets associates could achieve.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
Volunteer
Poised for Success
09.2019 - 01.2020
Education
Bachelors of Music - Vocal
Millikin University
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Masters of Music - Vocal
Western Illinois University
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WIU Community Music
2022
Skills
- Proficient in
- Microsoft Office, including Excel and PowerPoint
- Excellent planning and strategic thinking
- Excellent written and verbal communication skills
- Excellent leadership and collaborative work skills
- Data Analysis
- Employee Timesheet Processing
- Operations Support
- Faculty Collaboration
- Administrative Duties
- Social Skills
Timeline
Graduate Assistant
Western Illinois University
08.2020 - 05.2022
Rental Coordinator
Lizzy Lift Inc
10.2019 - 03.2020
Volunteer
Poised for Success
09.2019 - 01.2020
Boutique Manager
Sugarfina
11.2018 - 09.2019
Assistant Boutique Team Leader
Francesca’s Collections
08.2016 - 11.2018
Bachelors of Music - Vocal
Millikin University
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Masters of Music - Vocal
Western Illinois University
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WIU Community Music
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