Catherine Talbot
Dance Studio Owner & Director
Huntington Beach,CA
Summary
Results-driven professional with expertise in fostering positive client relationships, utilizing independent decision-making, and enhancing employee engagement. Proven ability to lead teams, apply sound judgment, and boost overall company performance through strategic training, monitoring, and morale-building initiatives.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Owner and Director
Okinawa School of Performing Arts
05.2023 - Current
- Organize and schedule classes, rehearsals, and performances for approximately 200 students
- Daily management of 12 staff members, multiple teacher assistants, and volunteers
- Actively interview, supervise, and train potential employees
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Oversaw payroll processing, ensuring timely payments while maintaining accuracy of records.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
Customer Success Manager
Rhino Reviews
07.2022 - Current
- Managed multiple social media platforms, ensuring consistent brand voice and message for multiple clients
- Manage Google My Business, Yelp, Consumer Affairs, and Trustpilot reviews.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Communication and Digital Media Specialist (Intern)
PCOS Challenge
08.2022 - 01.2023
- Organized and managed communications online
- Write, design, and manage Facebook, Instagram, Twitter, and LinkedIn profiles.
- Researched and developed new campaigns across multiple channels.
Social Media Manager
Hashtag Me Social
09.2021 - 10.2022
- Plan monthly content for 15-20 clients based on publications and requests
- Create and schedule content for social media with Facebook Creator
- Generate and engage with each client's online community.
Social Media Department Manager (Volunteer)
Abuse Refuge Org
02.2021 - 09.2021
- Conduct team of volunteers, facilitate weekly team meetings, and delegate tasks efficiently
- Plan social media campaign calendar 6 months in advance
- Managed multiple social media platforms, ensuring consistent brand voice and message.
Education
Bachelor of Science - Business Management
Fisher College
Boston, MA 09.2018 - 12.2020
Skills
Team Supervision
Customer Service
Employee Management
Work Planning and Organization
Training and mentoring
Staff Hiring and Retention
Payroll Administration
Business Management
Small business operations
Small business operations
Timeline
Owner and Director
Okinawa School of Performing Arts
05.2023 - Current
Communication and Digital Media Specialist (Intern)
PCOS Challenge
08.2022 - 01.2023
Customer Success Manager
Rhino Reviews
07.2022 - Current
Social Media Manager
Hashtag Me Social
09.2021 - 10.2022
Social Media Department Manager (Volunteer)
Abuse Refuge Org
02.2021 - 09.2021
Bachelor of Science - Business Management
Fisher College
09.2018 - 12.2020
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