Catherine Thomas
Castro Valley,CA
Summary
Detail-oriented professional with extensive experience in sales and operations management. Proven track record of utilizing strong analytical skills to resolve complex problems. Committed to driving operational efficiency and enhancing customer experiences through strategic initiatives.
Overview
22
22
years of professional experience
Work History
Aquisitions RV Sale
Camping World RV Sales
Mesa, Arizona
03.2025 - 10.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintaining a scheduled appointment for the sale of an RV.
- Following charts in graphs of sales partens using Power
Tier 2 Tech Support
Dansons
Scottsdale, Arizona
02.2023 - 07.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided it support for Cloud Sync services
- IT support for Hardwre issues
- Customer service
- Purchase processing
Licensed Health Insurance Agent
Bright Healthcare
Tempe, Arizona
08.2021 - 01.2023
- Resolved complex issues by coordinating with underwriters and claims departments effectively.
- Advised clients on changes in their insurance policies due to life events such as marriage or childbirth.
- Identified new business opportunities through networking activities and referrals from existing clients.
Licensed Health Insurance Agent
GuideWell Connect
Tempe, Arizona
08.2018 - 07.2021
- Educated policyholders about coverage options and benefits of their plans.
- Conducted follow-up calls to ensure customer satisfaction and address inquiries.
- Analyzed client feedback to enhance service delivery and support strategies.
B2B Sales Consultant
Teletech/ FedEx
Tempe, Arizona
09.2017 - 08.2018
- Developed strong relationships with corporate clients to understand their logistics needs.
- Provided expert advice on logistics solutions to enhance client operations.
- Maintained accurate records of customer interactions using CRM software tools.
- Negotiated contracts with vendors for optimal terms and conditions.
Billing Analyst/Operarions
Centene
Phoenix, Arizona
05.2016 - 01.2017
- Analyzed billing discrepancies to ensure accurate invoicing for healthcare services caused by an error script transferred from information.
- Managed billing system updates to streamline processing and improve accuracy.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
HR Benefit Specialist/Tax Associate
Xerox Business Solutions
Tempe, Arizona
11.2014 - 04.2016
- Resolved employee inquiries regarding benefits plans and enrollment processes.
- Educated employees on available benefits through workshops and informational materials.
IT/Customer Serivce/Sales
Apac Expert Global Services
Phoenix, Arizona
05.2011 - 12.2013
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Unemployed
Unemployment
Phoenix, Arizona
03.2009 - 05.2011
- Took a sabbatical before having a carrer change.
Technical Support Representative
Volt/Apple Inc
Elk Grove, California
01.2008 - 02.2009
- Assisted customers with technical issues related to Apple products and services.
- Diagnosed software and hardware problems using troubleshooting tools and techniques.
- Educated customers on product features and usage for enhanced satisfaction.
Operations Management Supervisor
United Parcel Services, UPS
San Francisco, California
02.2004 - 12.2007
- Trained new employees on company policies and operational procedures effectively.
- Collaborated with management to streamline processes and improve overall efficiency.
- Resolved customer inquiries related to shipping and delivery issues promptly.
- Conducted regular inspections to ensure compliance with operational guidelines and standards.
- Established clear expectations for employee performance with respect to job roles and responsibilities.
- Supervised daily operations to ensure efficient package handling and delivery.
Education
Associate of Science - Computer Science
Colorado Technical University
Colorado Springs, CO06.2006
High School Diploma -
Sequoia High School
Redwood City, CA06.2002
Transferred To Another High School Senior Year - Requirements/ Future Business Leaders of America
James Logan High School
Union City, CA06.2001
National Producer # 18895762 - Health And Accident Insurance
Xcel
Jacksonville, FLSkills
- RV sales
- Cloud services support
- Customer relationship management
- Billing analysis
- Network troubleshooting
- Technical documentation
- Social perceptiveness
- Leadership
- CRM software
- Employee training
- Employee engagement
- Logistics management
- KPI tracking
Timeline
Aquisitions RV Sale
Camping World RV Sales
03.2025 - 10.2025
Tier 2 Tech Support
Dansons
02.2023 - 07.2024
Licensed Health Insurance Agent
Bright Healthcare
08.2021 - 01.2023
Licensed Health Insurance Agent
GuideWell Connect
08.2018 - 07.2021
B2B Sales Consultant
Teletech/ FedEx
09.2017 - 08.2018
Billing Analyst/Operarions
Centene
05.2016 - 01.2017
HR Benefit Specialist/Tax Associate
Xerox Business Solutions
11.2014 - 04.2016
IT/Customer Serivce/Sales
Apac Expert Global Services
05.2011 - 12.2013
Unemployed
Unemployment
03.2009 - 05.2011
Technical Support Representative
Volt/Apple Inc
01.2008 - 02.2009
Operations Management Supervisor
United Parcel Services, UPS
02.2004 - 12.2007
Associate of Science - Computer Science
Colorado Technical University
High School Diploma -
Sequoia High School
Transferred To Another High School Senior Year - Requirements/ Future Business Leaders of America
James Logan High School
National Producer # 18895762 - Health And Accident Insurance
Xcel