Catherine Tobery
Brunswick,MD
Summary
- Energetic Crew Member offering outstanding skills in customer service,
- Well-trained in operating equipment to prepare food, Customer-focused Accurately takes orders and prepares daily food items to satisfy customers.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Crew Member Serving Guest
Dunkin Donuts
Falling Spring, WV
04.2022 - 02.2024
- Responsible for delivering great and friendly guest experiences.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members, ensuring smooth operations throughout the day.
Preparation Cook
Autumn Lake Health Care
Frederick, MD
05.2021 - 02.2022
- Enhanced meal quality by maintaining a clean and organized work environment, diligently following sanitary guidelines.
- Streamlined kitchen operations by precisely cutting, slicing, and chopping ingredients according to specified requirements.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Communicated effectively with line cooks regarding ingredient availability ensuring smooth transition from prep cook stage to final plating.
- Collaborated with team members to optimize workflow efficiency and maintain a positive work atmosphere.
- Managed stock rotation system guaranteeing freshness of ingredients used for menu items.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Operated dishwasher and manually washed dishes to clean all dishware, silverware, and cooking utensils.
Restaurant Hostess
Olive Garden
Frederick, MD
09.1997 - 04.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Bartender
Woodsboro Tavern
Woodsboro MD
01.2016 - 03.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Gov. Thomas Johnson High School
Frederick, MD06.1976
Skills
- Customer Engagement
- Drive-Thru Operations
- Menu Memorization
- Food Running
Timeline
Crew Member Serving Guest
Dunkin Donuts
04.2022 - 02.2024
Preparation Cook
Autumn Lake Health Care
05.2021 - 02.2022
Bartender
Woodsboro Tavern
01.2016 - 03.2021
Restaurant Hostess
Olive Garden
09.1997 - 04.2021
High School Diploma -
Gov. Thomas Johnson High School