Catherine Torres
Houston,TX
Summary
With over 30 years of experience in dispatch, customer service, accounts receivable, accounts payable, and collections, along with 5 years of experience in human resources and payroll, I bring a diverse and well-rounded administrative background. I am seeking full-time employment with an established organization where I can use my skills, experience, and a strong work ethic to contribute to the success of the team and support the company's goals.
Overview
2027
2027
years of professional experience
Work History
Human Resource and Administration Manager
Terrier Transportation, Inc.
Houston, Texas
02.2018 - 09.2026
- Managed daily human resources and administrative functions, supporting employees and management with HR-related needs to foster a positive workplace environment.
- Process and manage employee payroll, ensuring accurate and timely payment and maintenance of payroll records.
- Coordinate and manage annual employee benefits open enrollment, including employee communications and enrollment documentation.
- Handled accounts receivable, billing, and collections for customer accounts, ensuring accurate financial records and timely cash flow.
- Prepare and process billing for LTL, per diem, and container services, ensuring rates and supporting documentation are accurate and properly uploaded.
- Monitor customer accounts and follow up on delinquent balances through phone calls and email correspondence to secure timely payments.
- Provided Customer Service Representative (CSR) support, addressing customer inquiries and account-related concerns.
- Utilize extensive experience in dispatch operations, including equipment release and container tracking.
- Coordinate and track containers while maintaining accurate records and communication with customers, drivers, and internal departments.
- Facilitated office operations by coordinating multiple departments, optimizing workflow between HR, billing, collections, customer service, and dispatch.
Dispatch/Customer Service Representative
Gulf Statts Intermodal
Houston, TX
2017 - 2018
- Coordinated and dispatched hotshot loads, ensuring timely and efficient delivery.
- Provided customer service and maintained professional communication with clients.
- Responded to emails, scheduled appointments, and coordinated customer requests.
- Entered and processed orders accurately and efficiently.
- Provided on-call support during nights and weekends to address urgent customer and dispatch needs.
PRECLERK
R&L Carriers
2015 - 2017
- Processed and entered shipment information accurately into company systems.
- Reviewed and maintained documentation to support efficient freight processing and billing.
- Assisted administrative and clerical functions within the transportation operation.
- Worked part-time during night shift, handling various operational tasks.
DISPATCHER / CUSTOMER SERVICE
Pinch Flatbed
2012 - 2017
- Received and entered customer orders into the system to ensure accurate and timely billing.
- Dispatched and coordinated daily operations for approximately 25 OTR drivers.
- Rated loads and verified applicable rates for accurate billing and processing.
- Booked broker backhaul loads to maximize driver and equipment utilization.
- Communicated with customers, drivers, and brokers to coordinate transportation needs and resolve issues.
DISPATCHER / CUSTOMER SERVICE
Pioneer Freight
2008 - 2012
- Received and entered customer orders into the system for billing preparation.
- Dispatched and coordinated local Houston drivers to ensure timely pickups and deliveries.
- Managed equipment releases and coordinated the tracking of containers.
- Communicated with customers and drivers regarding shipment status, equipment, and delivery requirements.
- Maintained accurate records and documentation to support transportation and billing operations.
DISPATCHER / CUSTOMER SERVICE / COLLECTIONS / DRIVER PAYROLL
Eagle Transportation Service Co.
1993 - 2007
- Received and entered customer orders and ensured all required paperwork was completed for accurate billing.
- Generated customer invoices and monitored billing to ensure proper processing and payment.
- Conducted collection calls and followed up with customers regarding delinquent accounts.
- Represented the company in matters involving customer accounts processed through small claims court.
- Dispatched local Houston drivers and over-the-road drivers operating between Houston and Dallas.
- Traced and tracked containers to monitor arrivals, returns, and equipment status.
- Processed equipment releases and scheduled appointments for container movement.
- Verified driver manifests against customer orders and equipment interchanges to accurately calculate driver payroll.
- Processed and distributed payroll checks to drivers.
- Worked closely with customers, drivers, and internal departments to resolve transportation, billing, and payroll issues.
Education
Galena Park High School
Tx01-1993
Skills
- Human Resources
- Benefits Administration
- Payroll Processing
- Collections
- Accounts Receivable
- Accounts Payable
- Billing & Invoicing
- Customer Service
- Dispatch
- Container Tracking & Equipment Release
- Technical Skills
- Business Systems: VI, TMSEZ, Quickbooks, ADP, Paycor
- Productivity: Microsoft 365, Excel, Teams
Personal Information
Title: Human Resource and Administration Manager
Timeline
Human Resource and Administration Manager
Terrier Transportation, Inc.
02.2018 - 09.2026
Dispatch/Customer Service Representative
Gulf Statts Intermodal
2017 - 2018
PRECLERK
R&L Carriers
2015 - 2017
DISPATCHER / CUSTOMER SERVICE
Pinch Flatbed
2012 - 2017
DISPATCHER / CUSTOMER SERVICE
Pioneer Freight
2008 - 2012
DISPATCHER / CUSTOMER SERVICE / COLLECTIONS / DRIVER PAYROLL
Eagle Transportation Service Co.
1993 - 2007
Galena Park High School