Catherine Ventura
Summary
Organized and dedicated team player with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Senior Store Manager
Sports Basement
05.2011 - Current
- Planned and assigned workload by delegating tasks and directing team members.
- Promoted business strategy by implementing improvements based on guest feedback.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established and maintained positive working relationships with customers, staff and corporate personnel to build trust and camaraderie.
Education
Associate of Arts - General Education CSU Transfer Requirements
Los Medanos College
Pittsburg, CA12.2021
Associate of Science - Social And Behavioral Sciences
Los Medanos College
Pittsburg, CA06.2020
Associate of Arts - Liberal Arts And Humanities
Los Medanos College
Pittsburg, CA06.2020
Skills
- Teamwork and Collaboration
- Management & Staff Training
- Medical Terminology
- Hiring and Onboarding
- Dosage Calculations
- Calendar and Appointment Management
- Creative Thinking
- Computer Proficiency
Hobbies
*Hiking, Running, Camping, Biking, Exploring, basically I enjoy anything out doors and living a healthy life style.
*DIY projects
*Traveling when I can
Languages
Spanish
Professional Working
Timeline
Senior Store Manager
Sports Basement
05.2011 - Current
Associate of Arts - General Education CSU Transfer Requirements
Los Medanos College
Associate of Science - Social And Behavioral Sciences
Los Medanos College
Associate of Arts - Liberal Arts And Humanities
Los Medanos College
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