Shayna Wickert
Tillamook
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Senior Store Manager
H&S Energy Group
Tillamook, OR
04.2017 - Current
- Managed daily store operations and inventory management processes.
- Supported customer service initiatives to enhance shopper satisfaction and retention.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Contributed to promotional activities, increasing awareness of store offerings among customers.
Retail Operations Assistant
Sheldon Oil Company
Tillamook, OR
06.2009 - 02.2014
- Managed inventory tracking systems for efficient supply chain operations and reduced discrepancies.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted operations manager with planning of routine operations and special projects.
Education
High School Diploma -
Neah-Kah-Nie High School
Rockaway Beach, ORSkills
- Store maintenance and operations
- Teamwork and collaboration
- Customer service
- Staff management
- Adaptability and flexibility
- Verbal and written communication
- Time management
- Reliability
Timeline
Senior Store Manager
H&S Energy Group
04.2017 - Current
Retail Operations Assistant
Sheldon Oil Company
06.2009 - 02.2014
High School Diploma -
Neah-Kah-Nie High School