Summary
Overview
Work History
Education
Skills
Other Professional Experience
Timeline
Generic

Catherine Vieira

New Bedford

Summary

Compassionate and dedicated new graduate Registered Nurse with clinical experience in pediatric, adult, and acute care settings. Former Emergency Medical Dispatcher, bringing strong critical thinking, rapid response, and calm under pressure. Skilled in family-centered communication, developmental assessments, and culturally competent pediatric care. Recognized for academic excellence and passionate about supporting children and their families in collaborative healthcare environments.

Overview

13
13
years of professional experience

Work History

Emergency Medical Dispatcher

Town of Swansea
04.2022 - Current
  • Answered and triaged 911 medical emergency calls, gathering key information quickly and calmly to ensure rapid and appropriate response.
  • Dispatched ambulances and coordinated with EMS, fire, and law enforcement units based on the nature and urgency of the situation.
  • Provided life-saving pre-arrival instructions over the phone, including CPR, airway management, and childbirth support.
  • Maintained clear, accurate call records and followed strict protocols while adapting to dynamic, high-pressure situations.
  • Demonstrated strong communication, empathy, and critical thinking skills to support callers in crisis and guide effective emergency response.

Senior Records Clerk

Tiverton Police Department
01.2020 - 03.2022
  • Processed and maintained confidential police records, including incident reports, arrest records, and evidence documentation in compliance with state and federal regulations.
  • Conducted detailed background checks for employment, firearms licensing, and security clearance requests, ensuring accuracy and adherence to legal standards.
  • Handled firearms licensing applications, renewals, and verification processes in accordance with local and state statutes.
  • Responded to public records requests, subpoenas, and inter-agency inquiries while maintaining strict confidentiality and chain of custody protocols.
  • Collaborated with law enforcement officers, court personnel, and external agencies to support investigations and case documentation.
  • Ensured proper data entry and record retention within RMS (Records Management Systems), contributing to departmental audits and legal reporting.

Police/Fire Dispatcher

Tiverton Police Department
06.2012 - 12.2019
  • Answered emergency and non-emergency calls, collecting critical information and dispatching police, fire, and EMS units promptly and accurately.
  • Monitored and operated multi-channel radio systems and CAD (Computer-Aided Dispatch) to track responder locations and ensure efficient coordination.
  • Assessed call priority based on urgency and followed departmental protocols to manage high-risk or time-sensitive incidents.
  • Maintained constant communication with first responders to relay updates, hazards, and backup requests in real time.
  • Recorded detailed incident logs and ensured accurate, HIPAA-compliant documentation for legal and operational review.
  • Delivered calm, clear instructions and emotional support to callers in distress, helping to stabilize crises before help arrived.
  • Collaborated with law enforcement, fire departments, EMS, and neighboring agencies during multi-jurisdictional events.

Education

Diploma in Nursing -

Brockton Hospital School of Nursing
Brockton, MA
06-2025

Skills

  • Patient Assessment & Vital Signs Monitoring
  • Medication Administration & Dosage Calculations
  • BLS Certification-AHA, expires 07/27
  • Electronic Medical Records (EMR) – Epic, Meditech
  • IV Insertion & Wound Care
  • Infection Control & Safety Protocols
  • Therapeutic Communication & Patient Education
  • Time Management & Multitasking
  • Interdisciplinary Team Collaboration
  • HIPAA Compliance & Confidential Documentation

Other Professional Experience

Charlton Memorial Hospital

May 2025-June 2025

Preceptorship in the CVICU providing care to critically ill patients under the direct supervision of an RN. Care included: tracheostomy suctioning, medication administration via IV, IM, G-Tube routes, I&O calculations, titrated vasoactive medications, and monitoring of hemodynamics. Collaborated with interdisciplinary teams to deliver evidence-based, patient-centered care in a high-acuity environment.

Timeline

Emergency Medical Dispatcher

Town of Swansea
04.2022 - Current

Senior Records Clerk

Tiverton Police Department
01.2020 - 03.2022

Police/Fire Dispatcher

Tiverton Police Department
06.2012 - 12.2019

Diploma in Nursing -

Brockton Hospital School of Nursing

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