Microsoft
Kaitlyn Windham
AEMD
De Kalb,TX
Summary
Dynamic professional with a proven track record at Pafford EMS, adept in emergency dispatch and crisis communication, showcasing exceptional accuracy and stress management skills. Elevated public safety through 100% accurate emergency report maintenance and effective team leadership. Excelled in fast-paced environments, demonstrating critical thinking and a flexible approach to problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
Pafford EMS
06.2022 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Social Media Manager
Chevrolet GMC
04.2020 - 06.2022
- Developed and promoted corporate brand, images and identity to media and public.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Wrote engaging and successful press releases to control information and public opinion.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Cultivated strong corporate image and identity with clear branding.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
Education
Associate of Science - Behavioral Sciences
Texarkana College
Texarkana12-2024
Skills
- Accuracy and precision
- Stress management
- Data entry
- Map reading skills
- 911 system information databases
- Situational awareness
- Radio frequencies monitoring
- Crisis communication
- Safety protocols
- Medical terminology
- Critical thinking
- Computer skills
- Decision-making
- Oxygen administration
- Patient assessments
- Bleeding control
- Vital signs monitoring
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Advanced Emergency Medical Dispatcher (AEMD) - International Academies of Emergency Dispatch (IAED).
- BLS provider
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Zoll
Languages
English
Full Professional
Timeline
Emergency Medical Dispatcher
Pafford EMS
06.2022 - Current
Social Media Manager
Chevrolet GMC
04.2020 - 06.2022
Associate of Science - Behavioral Sciences
Texarkana College
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