Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Lawhorne

Norwich,CT

Summary

Adept at navigating high-stress environments, I significantly enhanced call handling accuracy at American Ambulance Service Inc. by mastering geographical expertise and demonstrating exceptional problem-solving abilities. My commitment to confidentiality and teamwork was evident across roles, driving improvements in operational efficiency and patient care.

Professional dispatcher with strong background in handling high-pressure situations and prioritizing urgent calls. Demonstrates exceptional communication skills, quick decision-making, and ability to adapt to rapidly changing scenarios. Known for seamless team collaboration and consistently delivering reliable, results-driven performance. Proficient in emergency protocols, multitasking, and maintaining composure under stress.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Emergency Medical Dispatcher

American Ambulance Service Inc.
04.2023 - Current
  • Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
  • Maintained accurate records of dispatched calls for quality assurance and future reference.
  • Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in realtime.
  • Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.


Night Shift Manager

Dunkin Dounts
03.2022 - 04.2023
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Medical Receptionist

South County Pediatric Associates
06.2021 - 08.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Bachelor of Science - Health Care Administration

Southern New Hampshire University
Hooksett, NH
01-2029

High School Diploma -

Cranston High School East
Cranston, RI
06-2022

Skills

  • Accuracy and precision
  • Geographical expertise
  • Confidentiality
  • Teamwork
  • Prioritizing situations
  • Listening Skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking Abilities

Certification

  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).

Timeline

Emergency Medical Dispatcher

American Ambulance Service Inc.
04.2023 - Current

Night Shift Manager

Dunkin Dounts
03.2022 - 04.2023

Medical Receptionist

South County Pediatric Associates
06.2021 - 08.2022

Bachelor of Science - Health Care Administration

Southern New Hampshire University

High School Diploma -

Cranston High School East
Matthew Lawhorne