Temple White-Cook
Aurora,CO
Summary
A committed professional with a solid history of accomplishment in helping people handle emotionally life-threatening and dangerous situations. As well as, an experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. In addition, an excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. A problem-solver with keen ability to relate to people of all ages and backgrounds. Lastly, the commitment to accuracy and efficiency as achieved through hard work and attention to detail. .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
American Medical Response, AMR
09.2022 - Current
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Managed approximately 40 incoming calls, online orders and schedule changes per day from customers.
Wheelchair Van Driver
American Medical Response, AMR
05.2020 - 08.2021
- Performed daily pre-trip inspections to maintain a clean and mechanically sound vehicle for reliable transportation services.
- Utilized GPS navigation systems effectively to ensure timely arrivals at each destination without sacrificing passenger safety or comfort levels.
- Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
Cashier
Bed Bath & Beyond
03.2018 - 04.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Certified Lifeguard
City & County of Denver
04.2017 - 01.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
- Detailed safety rules and procedures regarding activities to customers and guests.
Education
Certification in Emergency Medical Services -
Community College of Aurora
Aurora, CO04.2020
High School Diploma -
Colorado Early Colleges Aurora
Aurora, CO05.2019
Skills
- Customer Service
- Strategy to Operational Reality
- Adaptability and Flexibility
- Decision-Making
- CPR and First Aid
- Quick Learner
- Stress Tolerance
- Accuracy and Precision
- Critical Thinking
- Effective Communication
References
Available upon request.
Certification
- EMD - Emergency Medical Dispatch
- Licensed CPR/BLS - Current
- COVID-19 Vaccinated
Timeline
Emergency Medical Dispatcher
American Medical Response, AMR
09.2022 - Current
Wheelchair Van Driver
American Medical Response, AMR
05.2020 - 08.2021
Cashier
Bed Bath & Beyond
03.2018 - 04.2019
Certified Lifeguard
City & County of Denver
04.2017 - 01.2019
Certification in Emergency Medical Services -
Community College of Aurora
High School Diploma -
Colorado Early Colleges Aurora
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