Catherine Waugh
Elwood ,IN
Summary
Motivated medical assistant and Clinical Surgery Scheduler with background in supporting patients medical needs by verifying insurance and scheduling appointments. I am a very flexible and hard worker ready to learn and contribute to the success of a team.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Clinical Surgery Scheduler
Riverview Health
Noblesville, IN
04.2026 - Current
- Scheduled surgeries
- Coordinated with medical staff to ensure accurate patient information and compliance with protocols.
- Managed electronic scheduling system, enhancing appointment accuracy and reducing conflicts.
- Communicated effectively with patients regarding pre-operative instructions and scheduling changes.
- Streamlined scheduling processes, improving efficiency in appointment management by implementing best practices.
- Conducted regular audits of schedules to identify discrepancies and implement corrective actions promptly.
- Collaborated with surgical teams to prioritize urgent cases, ensuring timely care for critical patients.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Medical Assistant
Riverview Health Physicians
Noblesville, IN
04.2023 - 04.2026
- Delivered patient care by assisting with examinations and procedures to ensure comfort and safety.
- Managed patient scheduling and appointment reminders, optimizing clinic workflow efficiency.
- Conducted vital sign assessments and documented patient histories to support accurate diagnosis.
- Educated patients on treatment plans and preventive care, enhancing understanding of health issues.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Patient Service Representative
Riverview Health Physicians
Noblesville, IN
09.2022 - 04.2023
- Accessed patient information through epic
- Scanning completed forms, id and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Confirmed patient appointments
- Registered patients by verifying records to update computer system and patient charts.
Patient Service Representative
Ascension St. Vincent
Anderson, IN
03.2021 - 08.2022
- Scheduled and confirmed patient appointments
- Supported clinic operations using customer service skills
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointments
- Coordinate insurance authorizations and collect co-pays
Machine Operator
Red Gold Tomatoes
Orestes, IN
08.2015 - 12.2020
- Detected work-piece defects and machine malfunctions
- Organized pallets and secured materials with plastic wrap
- Monitored and observed production line to watch for jams
- Troubleshot and repaired machines
Education
High School Diploma -
Elwood Jr-Sr High School
Elwood, IN06.2013
Skills
- Taking vital signs (blood pressure,temp and heart rate)
- Verifying patient medications in chart and past medical history
- Appointment Confirmation
- Organized and Detail-Oriented
- Communicating to Patients and Families
- Documenting and Recording Information
- Administrative and Office Support
- Registration and Scheduling
- Scheduling Appointments
Certification
- Certified Clinical Medical Assistant (CCMA) (Cert #F8s2p9d7)
Timeline
Clinical Surgery Scheduler
Riverview Health
04.2026 - Current
Medical Assistant
Riverview Health Physicians
04.2023 - 04.2026
Patient Service Representative
Riverview Health Physicians
09.2022 - 04.2023
Patient Service Representative
Ascension St. Vincent
03.2021 - 08.2022
Machine Operator
Red Gold Tomatoes
08.2015 - 12.2020
High School Diploma -
Elwood Jr-Sr High School