Catherine Welch
Olympia,WA
Summary
Accomplished social worker and customer service associate with a robust history of managing families and accounts through strategic decision making. Proficient in Excel and data analysis, facilitating accurate reporting and performance tracking, Strong interpersonal skills that foster collaboration with teams to enhance operational efficiency and also ensuring child safety. Eager to leverage proven expertise to drive success in a new role.
Overview
21
21
years of professional experience
Work History
Placement Specialist
Davita
01.2023 - 07.2024
- Facilitated placement of patients into appropriate dialysis centers to enhance care continuity while they are traveling away from their home center.
- Collaborated with healthcare teams to assess patient needs and streamline referral processes.
- Utilized electronic health record systems to track patient data and ensure accurate placements, including Excel.
- Conducted follow-ups with patients to improve satisfaction and address concerns regarding placement services.
- Ensured metrics were completed proficiently on a daily, weekly and monthly basis.
County Caseworker II
Chester County Children, Youth and Families
09.2010 - 08.2019
- Conducted comprehensive assessments to determine eligibility for services and support programs.
- Ensured children's basic needs and safety were being met in family homes throughout Chester County, PA, through initial home visits as well as weekly visits as an Intensive Brief Services worker.
- Created Family Service Plans to set clear goals for families to complete. This was done to ensure child safety, including mental health treatment, drug/alcohol treatment, educational needs and any court ordered recommendations.
- Completed safety plans, dependency petitions, adjudication and continuation summaries for court as well as testifying to the progress of the family case. This included progress for both the families and the community resources utilized.
- Submitted foster care paperwork, incluing TANF, Title IV, Family Finding, ICWA and medical and dental necessities of all children being placed in foster care.
- Completed afterhours casework as needed.
- Participated in Family Group Decision making meetings to utilize family members and friends to assist with completion of the Family Service Plan goals.
- Participated in social committee, disproportionality committee, immigration committee and continuing education meetings to ensure best casework practice.
- Assisted family with transportation to meetings and court as needed.
Accounts Caseworker
Alienware
04.2003 - 03.2008
- Trained new staff on case management protocols and best practices.
- Handled receivables for all business, government and professional development accounts for the company.
- Coordinated with programming, warehouse staff and IT departments to ensure that accounting programs were working fluidly to maintain proper shipment and receival of product.
- Completed monthly reconciliations for CFO.
Education
High School Diploma -
Lourdes Academy
Miami, FLNo Degree - Masters of Social Work-1 Year Remaining
Bryan Mawr School of Social Work
Bryn Mawr, PABachelor of Arts - Sociology/Anthropology. Minor in Psychology
Florida International University
Miami, FL12-2007
Skills
- Patient placement
- Referral coordination
- Electronic health records
- Data tracking
- Superb communication skills
- Interdepartmental coordination
- Adaptability
- Proficient in Word, Excel, Navision, Powerpoint, CAPS-Child tracking system
- Knowledge of SAP
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Placement Specialist
Davita
01.2023 - 07.2024
County Caseworker II
Chester County Children, Youth and Families
09.2010 - 08.2019
Accounts Caseworker
Alienware
04.2003 - 03.2008
High School Diploma -
Lourdes Academy
No Degree - Masters of Social Work-1 Year Remaining
Bryan Mawr School of Social Work
Bachelor of Arts - Sociology/Anthropology. Minor in Psychology
Florida International University