Kristin Sullivan
Universal City
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
Work History
Senior patient placement coordinator
Christus Santa Rosa Health System
San Antonio
10.2017 - 07.2025
- Coordinated patient admissions and transfers across multiple deparrments and facilities.
- Managed patient placement in alignment with facility protocols and guidelines for southern region of Texas.
- Collaborated with medical staff to assess patient needs and preferences.
- Verified need for placement to or from an acute care setting, proper level of care being requested, correct facility based on diagnosis.
- Facilitated provider to provider conference via telephone.
- Utilized electronic health record systems for tracking patient status updates.
- Facilitated communication between patients, families, and healthcare providers.
- Scheduled bed assignments and prioritized urgent placements accordingly.
- Implemented process improvements to enhance placement efficiency and effectiveness.
- Trained new staff on patient placement procedures and system usage.
- Attended conferences or seminars related to Patient Placement Coordination topics.
- Monitored bed availability within the facility and other affiliated sites to ensure optimal utilization of resources.
- Assisted in developing new processes or procedures related to Patient Placement Coordination activities.
- Reviewed insurance coverage information prior to admitting a patient in order to avoid delays or denials.
- Developed and maintained relationships with medical staff, including physicians, nurses, social workers, and case managers.
- Analyzed data from previous placements in order to identify trends or areas for improvement.
Registered nurse-cardiac step down unit
Christus Santa Rosa Hospital
New Braunfels
07.2010 - 10.2017
- Assisted in patient assessments and monitored vital signs.
- Administered medications and provided wound care as directed.
- Collaborated with healthcare teams to develop care plans.
- Educated patients on health management and medication use.
- Maintained accurate patient records and documentation.
- Supported daily operations in a fast-paced hospital environment.
- Participated in training sessions for safety and compliance protocols.
- Engaged with patients to provide emotional support and comfort.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
Registered Nurse, Medical-Surgical Unit
Wahiawa General Hospital
Wahiawa
05.2008 - 07.2010
- Administered medications and treatments per physician orders in medical-surgical unit.
- Monitored patient vital signs and reported changes to healthcare team members.
- Assisted with patient admissions, discharges, and transfers within the hospital.
- Educated patients and families on post-discharge care and health management.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Documented patient information accurately in electronic health record systems.
- Provided emotional support to patients and families during challenging situations.
- Adhered to hospital policies and procedures while providing quality patient centered care.
Operations manager
Office Depot Inc
Honolulu
07.1988 - 05.2004
- Supported daily operations and maintained efficient workflow in retail environment.
- Assisted in inventory management and stock replenishment for product availability.
- Collaborated with team members to ensure customer satisfaction and service excellence.
- Utilized point-of-sale systems for processing transactions and managing customer data.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in team meetings to discuss operational improvements and service updates.
- Learned safety protocols to maintain a secure working environment for staff and customers.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Associate of Science - Nursing
Kapiolani Community College
Honolulu, Hawaii 01.2005 - 05.2007
Skills
- Patient placement
- Electronic health records
- Resource management
- Admission coordination
- Healthcare compliance
- Cross-functional collaboration
- Data analysis
- Process improvement
- Staff training
- Effective communication
- Problem solving
- Critical thinking
- Time management
- Healthcare regulations
- Strong organization
- Motivational skills
- Medical terminology
- Patient documentation
- Verbal and written communication
- HIPAA compliance
- Patient flow management
- Attention to detail
- Multitasking
- New hire training
Timeline
Senior patient placement coordinator
Christus Santa Rosa Health System
10.2017 - 07.2025
Registered nurse-cardiac step down unit
Christus Santa Rosa Hospital
07.2010 - 10.2017
Registered Nurse, Medical-Surgical Unit
Wahiawa General Hospital
05.2008 - 07.2010
Associate of Science - Nursing
Kapiolani Community College
01.2005 - 05.2007
Operations manager
Office Depot Inc
07.1988 - 05.2004