Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Wiebe

Manchester,MO

Summary

Experienced customer service professional with over 20 years of diverse experience. Demonstrates exceptional communication and problem-solving skills. Committed to ensuring customer satisfaction and exceeding company standards. Proficient in project management, strategic development, and meeting deadlines. Known for building strong relationships with colleagues, clients, and partners through expertise, professionalism, and integrity.

Overview

22
22
years of professional experience

Work History

Administrative Assistant/Intake Coordinator

Patient Care Professionals
Ballwin, MO
02.2021 - Current

Streamline referral management to enhance efficiency.

Collected demographic data of patients.

Secured necessary documentation from physicians, hospitals, and providers.

Evaluated patient documentation to ensure accuracy of service orders.

Coordinated care among nurses, therapists, and social workers.

Managed the process of ordering laboratory tests based on physician instructions.

Procured medical supplies following physician's instructions.

Provided courteous reception for clients, reps and visitors.

Handled incoming communications via phone, email, and fax.

Managed confidential information with precision.

Coordinated appointment schedules efficiently.

Coordinated purchase of office materials effectively.

Purchase medical supplies

Senior Veterinary Receptionist

Tri-City Animal and Bird Clinic
Ellisville, MO
07.2007 - Current
  • Welcomed clients.
  • Handled multi-line telephone systems efficiently.
  • Oversaw patient admission and discharge procedures.
  • Produced informative charts to assist new client engagement.
  • Updated client charts to ensure accurate records.
  • Organized and maintained appointment calendar.
  • Organized and maintained records efficiently.
  • Handled financial transactions.
  • Prepared billing documents to ensure compliance with financial standards.
  • Ensures accuracy and confidentiality of medical documentation.
  • Transferred patient medical records efficiently.
  • Ensured exceptional customer service consistently.
  • Coordinated with pharmacies to relay doctor-approved prescriptions.
  • Completed end-of-day audits to maintain compliance and data integrity.

Pre-K Lead Teacher

KinderCare Learning Center
Ballwin,MO
01.2003 - 07.2007
  • Created structured educational plans.
  • Designed age-appropriate educational content.
  • Bus driver duties.
  • Created an assortment of meals and snacks.
  • Collaborated with students and parents to address concerns.
  • Honored with Teacher of the Year distinction for two years running in the district.
  • Directed safety committee activities.

Education

Certificate - Manicurist License

Grabber School of Hair Design
St. Louis,MO

General Courses -

St. Louis Community College at Meramec
St.Louis,MO

Skills

  • Works well under pressure
  • Compassionate and empathetic
  • Multi-tasker
  • Quick learner
  • Customer relations
  • Respectful

Accomplishments

Recognized as Teacher of the Year 2 years running

Managed safety program

Navigated different pet activities throughout the community

Special Olympics

Timeline

Administrative Assistant/Intake Coordinator

Patient Care Professionals
02.2021 - Current

Senior Veterinary Receptionist

Tri-City Animal and Bird Clinic
07.2007 - Current

Pre-K Lead Teacher

KinderCare Learning Center
01.2003 - 07.2007

Certificate - Manicurist License

Grabber School of Hair Design

General Courses -

St. Louis Community College at Meramec
Catherine Wiebe