
Experienced customer service professional with over 20 years of diverse experience. Demonstrates exceptional communication and problem-solving skills. Committed to ensuring customer satisfaction and exceeding company standards. Proficient in project management, strategic development, and meeting deadlines. Known for building strong relationships with colleagues, clients, and partners through expertise, professionalism, and integrity.
Streamline referral management to enhance efficiency.
Collected demographic data of patients.
Secured necessary documentation from physicians, hospitals, and providers.
Evaluated patient documentation to ensure accuracy of service orders.
Coordinated care among nurses, therapists, and social workers.
Managed the process of ordering laboratory tests based on physician instructions.
Procured medical supplies following physician's instructions.
Provided courteous reception for clients, reps and visitors.
Handled incoming communications via phone, email, and fax.
Managed confidential information with precision.
Coordinated appointment schedules efficiently.
Coordinated purchase of office materials effectively.
Purchase medical supplies
Recognized as Teacher of the Year 2 years running
Managed safety program
Navigated different pet activities throughout the community
Special Olympics