Catherine Williams
Orem,UT
Summary
Experienced customer service professional with a proven track record in effectively addressing and resolving customer issues. Recognized for strong emphasis on team collaboration and achieving positive outcomes. Known for reliability and adaptability, with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Koala Kids Academy
02.2023 - 05.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Created and executed lesson plans and activities.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Host
Huckleberry's Restaurant
04.2022 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Floor Worker
JOANN Fabrics and Crafts
02.2021 - 09.2021
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
Education
Bachelor of Arts - International Studies
Brigham Young University Idaho
12-2024
Skills
- Oral communication
- Customer service
- Multitasking proficiency
- Team collaboration
- Effective time management
- Adaptable to change
- Computer skills
- Detail-oriented
Languages
French
Limited Working
Timeline
Assistant Teacher
Koala Kids Academy
02.2023 - 05.2024
Host
Huckleberry's Restaurant
04.2022 - 09.2022
Floor Worker
JOANN Fabrics and Crafts
02.2021 - 09.2021
Bachelor of Arts - International Studies
Brigham Young University Idaho
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