Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Williamson

Randallstown,Maryland

Summary

Dynamic professional with a proven track record in customer service and administrative roles, notably at Value City Furniture. Expert in HIPAA compliance and problem-solving, enhancing customer satisfaction and operational efficiency produced by experience working at Naylors Court Dental. Skilled in records management and customer service, consistently achieving targets through innovative strategies and empathy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Value City Funiture
Catonsville, MD
08.2024 - 12.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Optician

Americas Best Contacts And Eyeglasses
Baltimore, MD
01.2024 - 07.2024
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Sales Account Manager

A&Z Marketing
Woodland Hills, CA
06.2023 - 12.2023
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.

Administrative Assistant

Naylors Court Dental
Pikesville, MD
03.2020 - 09.2021
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

High School Diploma -

New Town High Scool
Owings Mills, MD
06-2020

Skills

  • Strong empathy
  • HIPAA compliance
  • Patient confidentiality
  • Claims processing
  • Insurance verification
  • Appointment scheduling
  • Follow-up skills
  • Workflow optimization
  • Records management
  • Customer service
  • Problem-solving

Timeline

Customer Service Representative

Value City Funiture
08.2024 - 12.2024

Optician

Americas Best Contacts And Eyeglasses
01.2024 - 07.2024

Sales Account Manager

A&Z Marketing
06.2023 - 12.2023

Administrative Assistant

Naylors Court Dental
03.2020 - 09.2021

High School Diploma -

New Town High Scool
Catherine Williamson