Mcgill Sumo
Charlotte,NC
Summary
Proven track record in enhancing customer loyalty and streamlining event logistics, notably with Unifi Aviation (Spirit Airlines). Excelled in conflict resolution and critical thinking, boosting repeat business through empathetic service. Skilled in Microsoft Office and team collaboration, adept at managing cross-functional teams to exceed objectives while ensuring compliance with safety standards. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Unifi Aviation ( Spirit Airlines)
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated passengers efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for trip changes, services, and company information.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Event Lead Organizer
Al Albahjah Event Organizers
01.2020 - 11.2023
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Achieved smooth transitions between event segments by coordinating schedules and managing time efficiently.
- Evaluated post-event feedback to identify areas for improvement and implement changes accordingly.
- Increased brand visibility by consistently representing the organization professionally at all stages of the event process.
- Managed budgets effectively, optimizing resource allocation without compromising event quality.
- Coordinated cross-functional teams for seamless execution of events from inception to completion.
- Ensured compliance with health and safety regulations during events, minimizing risk to attendees.
- Coordinated schedules and timelines for events.
Education
Associate of Arts - Business Management
Stella Maris Polytechnic University
Monrovia, Liberia 11.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cultural Awareness
- Baggage handling
- Airline Policies
- Airport Procedures
- Strong empathy
- Reservation Management
- Travel documentation
- Social Perceptiveness
- Microsoft Office
- Decision-Making
- Passenger Assistance
- Data Entry
- Team Collaboration
Timeline
Customer Service Representative
Unifi Aviation ( Spirit Airlines)
06.2024 - Current
Event Lead Organizer
Al Albahjah Event Organizers
01.2020 - 11.2023
Associate of Arts - Business Management
Stella Maris Polytechnic University
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