Julio Cesar Iberico Torres
Nashville,TN
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
24
24
years of professional experience
Work History
Guest Service Supervisor
UNIFI -SPIRIT AIRLINES
Nashville, TN
05.2023 - Current
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Performed administrative duties such as preparing budgets, monitoring expenses, creating purchase orders.
OPERATION SUPERVISOR
Swissport USA-SPIRIT AIRLINES
MIAMI, FL
11.2017 - 03.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Prepared daily reports on passenger numbers and revenue generated by airline services.
- Monitored the loading of luggage onto aircrafts.
- Organized seating arrangements according to weight distribution requirements.
Flight Attendant
Avianca Airlines
Lima, Peru
01.2007 - 05.2017
- Greeted passengers, answered questions, and directed them to their seats.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Flight Attendant
Star Peru Airlines
Lima, Peru
01.2001 - 12.2007
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Executed menu and drink orders to meet preferences of passengers.
Education
Bachelor of Science - Hospitality Administration And Management
San Martin University
Lima-Peru03-2000
Bachelor of Science - Computer Science
UNI -national University
Lima -Peru01-1999
Skills
- Sales Planning
- Operations Management
- Customer Relationship Management
- Greeting customers
- Quality controls
- Customer service standards
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
French
Limited
Timeline
Guest Service Supervisor
UNIFI -SPIRIT AIRLINES
05.2023 - Current
OPERATION SUPERVISOR
Swissport USA-SPIRIT AIRLINES
11.2017 - 03.2024
Flight Attendant
Avianca Airlines
01.2007 - 05.2017
Flight Attendant
Star Peru Airlines
01.2001 - 12.2007
Bachelor of Science - Hospitality Administration And Management
San Martin University
Bachelor of Science - Computer Science
UNI -national University
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