Catherine B Andrews
Augusta,GA
Summary
Hardworking professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Dedicated to any job duty with great communication skills interacting with customers and or patients. Dedicated Medical Assistant skilled with technical, clerical and patient support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Expert
T-Mobile
Augusta, GA
06.2023 - 04.2024
- Resolved customer account issues in a timely manner, ensuring customer satisfaction.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Technical Support Representative
Comcast
Augusta, GA
07.2021 - 12.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Customer Service Representative
URBN
Martinez , GA
02.2018 - 07.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 100 customers each day with product questions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Cashier
Walmart
Augusta, GA
02.2013 - 10.2015
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
GED -
Augusta Technical College
Augusta, GA03.2020
Skills
- Clerical support
- Electronic health records
- Patient Care
- Venipuncture
- Call Center Operations
- Claims Investigation
- Workers Compensation
- Data Analysis
Certification
- Certified Phlebotomy Technician
- Certified Clinical Medical Assistant
- BLS Certification
Timeline
Account Expert
T-Mobile
06.2023 - 04.2024
Technical Support Representative
Comcast
07.2021 - 12.2022
Customer Service Representative
URBN
02.2018 - 07.2019
Customer Service Cashier
Walmart
02.2013 - 10.2015
GED -
Augusta Technical College
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