Catherine Baez
14214 Colonial Grand Blvd 2205,FL
Summary
Results-oriented professional with 18+ years of experience and a proven knowledge of Child Welfare. Aiming to leverage her skills to successfully fulfill a new role where she can continue her commitment in promoting the best interest of children and their families.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Program Operations
Children's Home Society Of Florida
Sanford, FL
01.2020 - 02.2022
- Provided leadership to the Child Welfare Business line in Seminole county. These included Dependency Case Management, CARE, and CINFINS.
- Managed administration staff, Program Director, Program Managers, and Specialists.
- Completed interviewing and hiring.
- Handled problematic customers and clients to resolved escalated issues and maintain excellent customer service.
- Reviewed Program Budgets to ensure break even or surplus.
- Maked efforts to maintain a positive working environment for all team members in the program through gathering and responding to feedback, on-going morale activities, monthly meetings and other positive work environment activities.
Dependency Program Director
Children's Home Society
Sanford, FL
05.2015 - 02.2020
- Provided ongoing direction and leadership to the Dependency Case Management Program in Seminole county.
- Attended required management meetings and staffings where director level decisions were made or where additional managerial support was needed.
- Staffed Condition of Return/Reunifications Change of Placements, and Case Closures.
- Implemented processes to comply with Contract Measures/ FL Statue, Court, and other agency requirements.
Quality Management Manager
Children's Home Society Of Florida
Sanford, FL
11.2014 - 05.2015
- Collaborated with the Program Director, Program Manager, and Dependency Supervisors to achieve the contract measures established by DCF/ and the Lead Agency Embrace Families.
Dependency Case Manager Supervisor
Children's Home Society Of Florida
Kissimmee, Orlando, And Sanford, FL
06.2010 - 11.2014
- Managed the daily operations and performance of a Dependency Case Manager unit. Some of the responsibilities included identifying and assessing the needs of our families with the ultimate goal of achieving permanency.
- Supervised case managers; coordinated service delivery to meet client need.
- Worked diligently for the safety and permanency of the children and attainment of specific performance standards and outcomes.
Dependency Case Manager/Lead
Children's Home Society Of Florida
Kissimmee, FL
11.2004 - 12.2009
- Provided direct case management services to children, and their families to ensure they receive services appropriate to their needs, and continuity of care focused on resolving or preventing the issues that resulted in child abuse or neglect. These included provision of assessment, planning, linkage, coordination, monitoring, evaluation and advocacy to the child, family, foster family and primary caregiver.
- Collaborated with foster parents, primary caregivers, guardian ad litems and other appropriate professionals.
- Developed, strengthened and maintained a direct working relationship with mental health professionals, community agencies and the child’s own support system
Education
Bachelor of Arts - General Studie/ Concentration in Psychology
Louisiana Tech University
Ruston, LA05.2001
Skills
- Eighteen years of experience in Dependency Case Management/Child Welfare Experience
- SDMM Proficient
- Strategic thinker with the ability to implement program objectives and achieve outcomes
- Ability to monitor daily operations of a Program to ensure adherence to all program standards
- Solid analytical skills to determine need assessments and guide staff with service implementations
- Excellent understanding in developing community partners relations
- Fully Bilingual in English and Spanish
Certification
Professional Child Welfare Supervisor Certification
CWCM.0003647-SUP Expiring 10/31/2023
Timeline
Director of Program Operations
Children's Home Society Of Florida
01.2020 - 02.2022
Dependency Program Director
Children's Home Society
05.2015 - 02.2020
Quality Management Manager
Children's Home Society Of Florida
11.2014 - 05.2015
Dependency Case Manager Supervisor
Children's Home Society Of Florida
06.2010 - 11.2014
Dependency Case Manager/Lead
Children's Home Society Of Florida
11.2004 - 12.2009
Bachelor of Arts - General Studie/ Concentration in Psychology
Louisiana Tech University