CATHERINE JOY HOPE
Grovetown,GA
Summary
Seeking a company that provides an opportunity to broaden experiences, growth development and use education to help them meet and surpass its goals.
Overview
4
4
years of professional experience
Work History
Host
Applebee’s
Iloilo, Philippines
03.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
Cashier
IStore; Apple Authorized Reseller
Iloilo, Philippines
11.2018 - 12.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Frontliner
J.CO Doughnuts & Coffee Inc, Frontliner
Iloilo, Philippines
04.2017 - 07.2018
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Responded proactively and positively to rapid change.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cleaned counters, machines, utensils and seating areas daily.
Host
Mooon Café, Mexican Inspired Restaurant
Iloilo , Philippines
08.2015 - 06.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
Education
Bachelor of Science - Hotel and Restaurant Management
Central Philippine University
Iloilo, Philippines04.2014
Skills
- Multitasking Abilities
- Active Listening
- Verbal and Written Communication
- Customer Service
- Reliable and Trustworthy
- Personable and Friendly
Timeline
Host
Applebee’s
03.2021 - Current
Cashier
IStore; Apple Authorized Reseller
11.2018 - 12.2019
Frontliner
J.CO Doughnuts & Coffee Inc, Frontliner
04.2017 - 07.2018
Host
Mooon Café, Mexican Inspired Restaurant
08.2015 - 06.2016
Bachelor of Science - Hotel and Restaurant Management
Central Philippine University