Madison Ibarra

• Welcomed and greeted guests, creating positive first impressions.
• Managed seating arrangements to optimize guest flow and satisfaction.
• Assisted with reservation management, ensuring accurate bookings and timely communication.
• Provided menu information, answering questions to enhance guest experience.
• Collaborated with servers and kitchen staff to coordinate efficient service delivery.
• Monitored dining area for cleanliness, addressing issues promptly to maintain standards.
• Handled customer inquiries and concerns with professionalism and courtesy.
• Adapted quickly to changing situations, ensuring seamless operations during peak hours.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Answered phone calls to take orders, give information and document reservations.

Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Promoted environmental awareness with educational workshops and hands-on activities.