Kelsi James
Morgantown,WV
Summary
Dynamic and self-motivated professional with a strong background in customer service and sales. Proven ability to enhance team performance through effective collaboration and problem-solving. Recognized for attention to detail and a positive attitude, consistently delivering exceptional service and contributing to a welcoming environment.
Overview
3
3
years of professional experience
Work History
Host
Cracker Barrell
2024.10 - 2025.05
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Motorclothes Sales
Triple S Harley-davidson
2024.06 - 2025.07
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
Sheetz
2023.09 - 2024.08
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Housekeeper
Candlewood Suites Hotel
2022.07 - 2023.10
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Brooke High School
Wellsburg, WV05.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Creativity and innovation
- Sales expertise
- Attention to detail
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Calm under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host
Cracker Barrell
2024.10 - 2025.05
Motorclothes Sales
Triple S Harley-davidson
2024.06 - 2025.07
Crew Member
Sheetz
2023.09 - 2024.08
Housekeeper
Candlewood Suites Hotel
2022.07 - 2023.10
High School Diploma -
Brooke High School