Catherine ( Kaitlin ) Fleming
Winchester, VA,VA
Summary
I've always been a straight forward person along with being compassionate, hard working, friendly with the ability to adapt to different situations. I take pride in my work. I will not shy away from asking questions . I believe knowledge brings facts and facts bring successful results. Who likes to be punctual along with extremely organized.
Overview
11
11
years of professional experience
Work History
Caregiver for Elderly Couple as Needed
Private
02.2021 - Current
- Offered companionship and kindness with a touch of advise
- Assisted with daily living
- Provided safe mobility support so they could move around personal and tight spaces.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
Optical Assistant
My Eye Doctor
10.2019 - 11.2020
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Assistant Manager
De Rouge Salon & Skincare
08.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and Ordered Supplies
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Interviewed and hired employees
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cleaned and maintained af respectable environment or everyone
Dispensing Optician
Valley Vision Optometric Center
10.2012 - 05.2016
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Prepared work orders outlining all specifications for new lenses and frames.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Education
Optometric Tech/ Optical
Fayetteville Technical Community College
Fayetteville, NC10.2011
Skills
- Assisting those in need
- Maintenance Duties
- Organizing
- Scheduling
- Sales
- trouble shooting
- Inventory
- Customer Services
Timeline
Caregiver for Elderly Couple as Needed
Private
02.2021 - Current
Optical Assistant
My Eye Doctor
10.2019 - 11.2020
Assistant Manager
De Rouge Salon & Skincare
08.2016 - 10.2019
Dispensing Optician
Valley Vision Optometric Center
10.2012 - 05.2016
Optometric Tech/ Optical
Fayetteville Technical Community College
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