Heather King
Cumming,GA
Summary
Dedicated Assistant delivering exceptional support to enhance operational efficiency and meet demanding objectives. Strong organizational skills combined with a proactive approach ensure effective multitasking with minimal supervision. Proven expertise in planning, problem-solving, and decision-making drives successful outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant to Elderly Couple
Private Home
Cumming, GA
01.2023 - Current
- Coordinated schedules and appointments for family members, ensuring timely access to essential services.
- Facilitated collaboration with healthcare providers to secure necessary client services.
- Streamlined coordination of resources and services, improving response time to client needs.
- Delivered crisis intervention and conflict resolution in high-pressure situations.
- Advocated for client rights while providing comprehensive resource information.
- Educated clients on available resources and effective self-advocacy techniques.
- Maintained accurate documentation for compliance, supporting regulatory requirements and client safety.
SOUTHEAST SALES SPECIALIST
Inter Source INC
08.2023 - 10.2024
- Cultivated client relationships, resulting in increased loyalty and retention.
- Identified new sales opportunities and target audiences through market trend analysis.
- Conducted product demonstrations and presentations to educate potential clients.
- Handled customer inquiries and delivered timely solutions, boosting overall satisfaction.
- Utilized CRM software to track leads, sales activities, and customer interactions.
TRAINING AND INTERNAL COMMUNICATIONS SPECIALIST
MURRAYS CHEESE/KROGER
11.2019 - 10.2022
- Trained staff on effective communication practices, fostering greater workplace collaboration.
- Collaborated with cross-functional teams to ensure consistent interdepartmental communication.
- Produced newsletters on company updates, events, and initiatives, improving staff engagement.
- Assisted in designing training programs to clarify departmental roles and responsibilities, enhancing team alignment.
- Established and maintained networks of subject matter experts and partners to support content generation and facilitate problem-solving.
- Conducted research on various topics, writing and editing summaries while coordinating approvals and communications.
- Analyzed sales data to identify improvement opportunities.
TEACHER OF CULINARY ARTS
KENNESAW MOUNTAIN HIGH SCHOOL
07.2018 - 05.2019
- Designed innovative curriculum to stimulate interest in culinary arts among teenagers.
- Developed comprehensive curriculum including tests, lectures, and interactive activities.
- Delivered engaging classes for up to 28 students through lectures and active learning techniques.
- Facilitated active learning experiences to enhance student participation and retention.
- Planned and budgeted menus, events, and activities to enhance student engagement.
- Coordinated event planning to integrate practical applications into culinary lessons.
- Conducted needs analysis for students to ensure compliance with standards and availability of resources.
- Implemented strategies to engage students’ minds and palates effectively.
TERRITORY SALES COMMUNICATIONS MANAGER
EMMI ROTH USA
08.2014 - 07.2018
- Managed accounts generating $4.5 million in sales revenue.
- Cultivated relationships with key strategic customers, fostering collaboration and driving joint initiatives.
- Increased sales opportunities by implementing targeted communication and training initiatives.
- Forecasted sales using data analysis, supporting strategic planning for new and existing accounts.
- Prospected for new customers, opening and expanding accounts.
- Developed and maintained budgets for trade spending, travel, and samples.
- Attended trade shows and conferences to enhance product knowledge and network.
- Resolved logistical challenges to ensure seamless customer service.
SPECIALTY ASSOCIATE TEAM LEADER
WHOLE FOODS MARKET
03.2012 - 08.2014
- Led staff development through guidance, scheduling, and skill enhancement, fostering a cohesive team environment.
- Trained staff to consistently deliver exceptional service, enhancing customer satisfaction and loyalty.
- Developed and executed successful in-store marketing plans for new products and brands.
- Projected sales and prepared operating budget, aligning financial goals with targeted gross profit margin.
CHEESE MONGER
STAR PROVISIONS / BACCHANALIA
01.2005 - 03.2012
- Presented and trained wait staff at Bacchanalia to enhance product knowledge and service quality.
- Trained store employees and wait staff on gourmet products to elevate customer experience.
- Cultivated customer relationships and promoted sales through training and communication.
- Trained waitstaff on menu items and service standards to ensure consistent quality in food presentation.
Education
Master of Arts - English Language And Literature
University of West Georgia
Carrollton, Georgia, GA05-2011
Bachelor of Arts - English Language And Literature
KENNESAW STATE UNIVERSITY
Kennesaw, GA12.2008
Associate of Science - CULINARY ARTS, HOSPITALITY
CULINARY INSTITUTE OF AMERICA
Hyde Park, NY 08.2001
Skills
- Active listening
- Interpersonal communication
- Self-motivation
- Microsoft Office proficiency
- Client advocacy
- Event planning
- Schedule management
- Project coordination
Certification
Gerontology Certificate
References
References available upon request.
Timeline
SOUTHEAST SALES SPECIALIST
Inter Source INC
08.2023 - 10.2024
Assistant to Elderly Couple
Private Home
01.2023 - Current
TRAINING AND INTERNAL COMMUNICATIONS SPECIALIST
MURRAYS CHEESE/KROGER
11.2019 - 10.2022
TEACHER OF CULINARY ARTS
KENNESAW MOUNTAIN HIGH SCHOOL
07.2018 - 05.2019
TERRITORY SALES COMMUNICATIONS MANAGER
EMMI ROTH USA
08.2014 - 07.2018
SPECIALTY ASSOCIATE TEAM LEADER
WHOLE FOODS MARKET
03.2012 - 08.2014
CHEESE MONGER
STAR PROVISIONS / BACCHANALIA
01.2005 - 03.2012
Master of Arts - English Language And Literature
University of West Georgia
Bachelor of Arts - English Language And Literature
KENNESAW STATE UNIVERSITY
Associate of Science - CULINARY ARTS, HOSPITALITY
CULINARY INSTITUTE OF AMERICA